FAQs
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How do I update my contact details?
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Search Update contact details in the Smart Search bar
- Edit, add or delete the address, phone number or email
In Online Banking
- Go to Services > Preferences > Personal details
- Enter the SMS code sent to your registered mobile and Select Authorise
- Edit, add or delete the address, phone number or email
Online enquiries
Not registered for Westpac Protect™?
To make changes to your contact details, you need to be registered for Westpac Protect ™.
To register, go to Service > Preferences > Security.