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How do I update my contact details?

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Search Update contact details in the Smart Search bar
  2. Edit, add or delete the address, phone number or email

In Online Banking

  1. Go to Services > Preferences > Personal details
  2. Enter the SMS code sent to your registered mobile and Select Authorise
  3. Edit, add or delete the address, phone number or email

 

Online enquiries

Not registered for Westpac Protect™?

To make changes to your contact details, you need to be registered for Westpac Protect ™.

To register, go to Service > Preferences > Security.

Branch opening hours

All branches are open:
9:30am - 4pm, Mon - Thurs
9:30am - 5pm, Fri
Some branches now open weekends

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