Please note
Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material.
Acknowledgement
We acknowledge the First Peoples of Australia and recognise their ongoing role as Traditional Owners of the land and waters of this country. We acknowledge Westpac’s Aboriginal and Torres Strait Islander employees, partners, and stakeholders, and pay our respects to their Elders, both past and present.
We’re here for a yarn
Language interpreter
We can arrange a free translator in some languages.
Easy English guide: interpreter (PDF 2MB)
Free call 1800 230 144
For you and your community
Your money
Get the most out of your money, wherever you are on Country:
Services & remote banking
Shareable info:
- Language interpreter service
- Easy English guides
- Kids & teens financial literacy
- Future leader scholarships
I want to...
What happens if I lose my wallet or handbag? (PDF 463KB)
How do I identify myself for the bank? (PDF 571KB)
How do I register for Westpac Online Banking? (PDF 1MB)
How do I use Mobile Banking with the Westpac App? (PDF 5MB)
Bank words – what do they mean? (PDF 6MB)
How do I get started with Mobile and Online Banking – wallet card (PDF 254KB)
To keep you safe from fraud, we need to make sure it’s really you. We might ask questions only you would know the answers to. If your personal details change – like your address, phone, or email – let us know, so we can keep your account secure.
How do I identify myself for the bank? (PDF 571KB)
Not sure if you have photo ID? Our remote Indigenous call centre mob can help. Free call 1800 230 144 9am-6.30pm, Mon-Fri (ACST)
To register for Westpac Online Banking, you’ll need your card number, Customer ID and account info. Download the Westpac App on your smartphone and follow the prompts, or register on desktop.
Reconciliation: how we’re going
Our 2026-2028 Reconciliation Action Plan (PDF 1MB) lays out our vision for reconciliation. See how we’re going in our annual Sustainability report.
Indigenous Banking
Supporting communities through accessible banking, financial literacy and respectful engagement
Supporting Suppliers
Building respectful and mutually beneficial relationships with Indigenous suppliers, ensuring their growth and success
Home Ownership
Empowering First Nations peoples with inclusive access to home ownership, grounded in respect, opportunity and enduring partnerships
Indigenous Careers
Offering high-quality employment and development pathways that benefit Indigenous people and create value-adding capability to our business
Free Prior Informed Consent
Developing guidance that supports businesses to build respectful, mutually beneficial relationships with Indigenous communities
News & articles
Contact us
Supplier Inclusion & Diversity: SupplierInclusionDiversity@westpac.com.au
Engagement: IndigenousEngagement@westpac.com.au
Careers: IndigenousCareers@westpac.com.au