Missed a payment and looking to catch up?
If you can make up your missed payment within 3 months of the due date, contact our Customer Solutions Team.
International: +61 8 8177 7048
Monday - Friday 8.30am-7.30pm,
Saturday 9.30am-6.00pm (Sydney time)
If you have a credit card or flexi loan and have missed a payment, sign in to your online banking to view payment plan options.
Experiencing financial hardship and can't pay?
We understand that life can take unexpected turns.
Financial difficulty can arise from different life events such as change in income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.
Westpac Assist are here to help:
You can obtain free independent advice from a Financial Counsellor.
This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
Contact a Financial Counsellor on 1800 007 007 from anywhere in Australia.
Salvation Army Doorways Program
Are you finding your finances are getting tight? Investigating all your financial options and taking action early is important in achieving your future goals. Salvation Army's Doorways Program offers holistic support to individuals and families in need.
This program was initiated through our financial support, building on our relationship of working together to help the community.
Take action early and find out more!