ATM features

Using our ATMs

All our ATMs are audio accessible. Screens are displayed in English as well as Chinese, Korean, Vietnamese, Hindi, Bahasa Indonesia, Arabic, Italian and Japanese.

Deposit money
Withdraw money

Deposit money

Cash and cheques
Deposit cash and cheques through our Westpac Smart ATMs and get instant value for cash deposited. For some Home and Offset accounts processing times can vary, and clearance days apply for cheques to all accounts types.
Cardless deposit
Cardless deposit lets you deposit cash and cheques at any Westpac Smart ATM to any eligible Westpac accounts. Deposit limits will apply.
Coin Deposit Machine
At selected branches you can also deposit coins in a Coin Deposit Machine (CDM) with your card.

Deposit limits: An aggregated deposit limit of up to $10,000 within any 24-hour period may apply to the cash that can be deposited via an ATM and Coin Deposit Machine (CDM), and Bank@Post. At selected Post Offices, customers can make cash and cheque deposits (up to a daily limit of $7,000 for cash and less than $1 million for cheques. For mixed cash and cheque deposits, the total limit is less than $1 million per customer, of which no more than $7,000 can be cash).

Processing time: For some Home and Investment Loans and Offset accounts, cash deposits after 7pm (Sydney time) via a Smart ATM or Coin Deposit Machine or after 6.50pm (Sydney time) at participating Australia Post Bank@Post outlet on a business day, or at any time on any other day, will not be processed until the next business day, despite appearing immediately as available balance in the account, and may impact the interest accrual calculation on your account.

A business day means any day other than a Saturday, Sunday, or a national public holiday in Australia.

Withdraw money

You can save a favourite amount to make it even faster to make a cash withdrawal at a Westpac, St.George, Bank of Melbourne and BankSA ATMs attached to a branch and at selected ATMs.

Use Cardless Cash for a cardless withdrawal without a debit card on eligible Accounts from any Westpac, St.George, Bank of Melbourne or BankSA ATMs. Get a cash code through the Mobile Banking App.

Plus, at most Westpac ATMs attached to a branch you can also:

Change your PIN
Obtain a summary of balances for all your accounts
View and print a mini-statement history (up to last 10 transactions)
Transfer money between linked accounts

ATM help

ATMs overseas

Security

ATM security tips

Be aware of your surroundings
Stand close to the ATM and use your free hand to shield and cover the keypad when entering your PIN
Before inserting your card, check if there is anything unusual on or around the ATM, especially around the card reader slot
Do not push your card during the entry process and do not pull your card during the exit process
Report anything suspicious on 1800 022 022, even if it appears to be trivial – your action could prevent others from being the victim of fraud
Never give your PIN to anyone or write it down
Check for any unusual transactions on your bank statements

Call 132 032 8am-8pm Monday to Friday for any ATM enquiries and 1800 022 022 after hours for service difficulties or to report your card lost or stolen.

How to use talking ATMs

All of our ATMs provide audio guidance when transacting. Use any standard 3.5mm earpiece and our audio enabled ATMs will give clear verbal instructions (English) and provide confirmation of your selection at each step. The tactile labelling at the ATM can assist you with:

Plugging in your earpiece
Inserting your card
Getting your cash and receipt

You can locate an audio enabled ATM by using our branch and ATM locator or ask at your local branch for a demonstration on talking ATMs.

Give us a call

132 032

8am - 8pm, 7 days a week

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