Customers in need of extra care
We know our customers will need support in different ways, at different times in their lives. Here is how we can help if you, or someone close to you, is in need of extra care.
Financial hardship
Experiencing financial difficulty and worried you can’t pay? Let us help you get back on top of things.
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Domestic and family violence
Help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.
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Elder financial abuse
Financial abuse can happen to anyone, particularly those who are dependent on others. Understanding the signs can help prevent or mitigate potential abuse.
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Financial abuse
Help if someone manipulates your financial decision-making, or misuses or controls your money, financial resources, or property or assets without your knowledge or consent.
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Living with dementia
Helping Australians living with dementia remain financially independent for as long as possible and be less vulnerable to financial abuse.
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Dealing with fraud or scams
Being a victim of fraud or scams is an unpleasant experience. We’re here to help with Westpac Protect™ and some simple steps you can take to help protect yourself.
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Life moments
Dealing with the loss of a loved one, separating from a partner or navigating the loss of a job. We’re here to help in times of uncertainty and change.
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Help with gambling
You may use gambling block to plan and manage your personal credit or debit cards spend by preventing the authorisation of transactions which are registered under the merchant category code ‘Betting/Casino Gambling’.