Say hello to Red, your helpful virtual assistant
Get to know Red
If you've got an everyday banking question, Red is here to help.
Our virtual assistant Red is available 24/7
Simply type in your question, and Red will help guide you.
How Red can help
"I lost my card”
If you’ve lost your card, want to lock it temporarily or need to replace it, Red is here to help.
“How do I update my address?”
If you need to update your contact details, Red is here to help.
“Where’s my closest branch?”
For any general banking questions, Red is here to help.
“How do I set up auto payments?”
For Online Banking and Westpac App features, Red is here to help.
Keeping your data safe
Red helps you navigate Online Banking and the Westpac App. If you need to chat to us, you can do this through Red Monday to Friday 7:00 AM – 9:00 PM AEST. Your conversation with Red is secure and your personal information protected at all times. More information: How we protect you
Frequently asked questions
Try to ask the question differently – shorter, simple questions work best. If Red still can’t answer, you can contact us in the app Monday to Friday 8am to 6pm. Red will transfer you and the chat, so you don’t need to repeat yourself.
Things you should know
Your use of Online Banking and the Westpac App is subject to the Westpac Online Banking Terms and Conditions. Internet connection is required to access the Westpac App. Normal data charges apply.
Red and chat bankers offer self-service support. Chat won't provide any product advice by considering your objectives, financial situation or needs. It will only provide factual information.
© 2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.