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Financial Counsellors

Working together for better customer outcomes

Information for Financial Counsellors

We have a dedicated team of specialists who work in partnership with Financial Counsellors who advocate for our customers experiencing financial hardship.

If you are a Financial Counsellor, please contact the team:

1800 685 844

International call: +61 2 9155 5725

Monday – Friday 8.30am-6.00pm (AEST)


Useful Forms for Financial Counsellors and Authorised Third Party Representatives:

Financial Counselling Agency Authorisation Form (PDF 82KB)

Statement of Financial Position (PDF 106KB)

Authorised Third Party Form (PDF 53KB)

Westpac Group’s Expectations of Authorised Third Parties (PDF 192KB)


Unemployed in uncertain times?

Changes in your employment and income could affect your finances. Our tools and articles can help you navigate this.

Visit the Job Loss Hub