Financial Counsellors
Working together for better customer outcomes
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Working together for better customer outcomes
We have a dedicated team of specialists who work in partnership with Financial Counsellors who advocate for our customers experiencing financial hardship.
International call: +61 2 9155 5725
Monday – Friday 8.30am-6.00pm (AEST)
Email: financialcounsellors@westpac.com.au
Financial Counselling Agency Authorisation Form (PDF 82KB)
Statement of Financial Position (PDF 106KB)
Authorised Third Party Form (PDF 53KB)
Westpac Group’s Expectations of Authorised Third Parties (PDF 192KB)
Changes in your employment and income could affect your finances. Our tools and articles can help you navigate this.