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General Westpac Live support

Once you log in to Westpac Live we will take you straight to the page you need.

Lost or stolen card

Report your card lost or stolen to stop all transactions on your account.

Report card now

Card on hold

Temporarily lock and unlock your card until you find it1

Lock card now

Card activation

Activate your debit or credit card online

Activate card now


Reset your password online

Change password now


Opt out of paper statements and view your bank statements online

Change eStatement settings now

Travelling overseas

Notify us when you're travelling to help avoid fraud

Advise of overseas travel now

Contact details

Update your contact details online

Change personal details now

Card re-issue

Request a card reissue if it's lost, stolen or damaged

Request card reissue now

Things you should know

1. Card Lock: Locking your card will temporarily stop new transactions on your card for 15 days or until you unlock it. The card will automatically unlock after 15 days if you do not cancel the card. Not available for Handycards.