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What happens when you lock your card?

  • You can unlock the card at any time
  • The card will automatically unlock after 15 days
  • Any direct debits connected to the card may be declined
  • If locking a Credit Card, this will also lock additional cardholder's cards.

How to lock your card

Step 1: Sign in to Westpac Online Banking.

Step 2: Click the Services and Preferences menu.

Step 3: Click Lock a card temporarily from the Card services menu.


You may also find these features useful

Permanently Block Card

If you don't find your card within 15 days, you should report it lost or stolen and a replacement card will be issued.

Cardless Cash

You can still access Cardless Cash while your card is locked from over 3000 Westpac ATMs located across Australia.


Things you should know

 

1. Available on personal credit and Mastercard® debit cards only. Cards to which a temporary lock can be applied will be listed when you sign in to Mobile Banking or Online Banking and visit Lock a card temporarily under Cards services.

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Mastercard® is a registered trademark of Mastercard International Incorporated