LOST YOUR CARD? LOCK IT ‘TIL YOU FIND IT
Why lock your card?
If you’ve lost your card and there’s a chance you’ll find it, a temporary lock keeps your card secure while you look for it - and it saves the hassle of cancelling your card.
How it works
Lock your card
Lock your card in Online Banking or the Westpac App.
Your card is temporarily locked for 15 days.
Digital Cards, mobile wallets and wearables are also locked.
Unlock any time
Found your card? Unlock it 24/7.
How to lock your card
In the Westpac App
- Tap Cards in the bar menu
- Swipe to select the card
- Tap the Lock card temporarily button
Simply tap the same button to unlock your card that you used to lock it.
In Online Banking
- Go to Service > Card services
- Select Lock a card temporarily
- Select the card, then select Lock
Simply follow the same steps, and in step 3, select Unlock.
How to lock (or unlock) your business credit or debit card
Sole traders and partnerships
If you have a personal account and are registered for Online Banking or the Westpac App, you can lock or unlock your card by following the steps.
If you have a business profile or you’re not registered for Online Banking, you’ll need to drop into your local branch or call us to lock your card.
Frequently asked questions
Things you should know
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Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
Accessibility support: At any time, you can inform us how you would prefer to be contacted. If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). To use the NRS, you can register here: https://www.infrastructure.gov.au/media-communications-arts/phone/services-people-disability/accesshub/national-relay-service