Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

What happens when you lock your card?

  • You can unlock the card at any time in Cards Hub
  • The card will automatically unlock after 15 days
  • Any direct debits connected to the card may be declined
  • Locking a credit card will also lock additional cardholder cards
  • Locking a credit card will also lock the card in any digital wallets it is added to
  • New appNew app
  • Classic appClassic app
  • DesktopDesktop

How to lock your card

  • Go to Service > Services
  • Select Card Services > Lock a card temporarily
  • Select the card then select Lock
  • The card will also be locked in any digital wallets it is currently added to.

You may also find these features useful

Permanently Block Card

If you don't find your card within 15 days, you should report it lost or stolen and a replacement card will be issued.

Cardless Cash

You can still access Cardless Cash while your card is locked from over 3000 Westpac ATMs located across Australia.

Things you should know


1. Available on personal credit and Mastercard® debit cards only. Cards to which a temporary lock can be applied will be listed when you sign in to Mobile Banking or Online Banking and visit Lock a card temporarily under Cards services.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

Mastercard® is a registered trademark of Mastercard International Incorporated