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How to temporarily lock your business credit or debit card

Avoid the hassle of immediately cancelling a mislaid card – by putting a temporary block on it in mobile or online banking.

What happens when I lock my card?

  • Your card will be locked for up to 15 days while you look for it
  • You can unlock it at any time
  • Scheduled payments will be stopped
  • Any direct debits on a linked bank account will continue
  • The card will unlock automatically after 15 days

How do I lock my Westpac business credit or debit card?

If you already have a personal account and are registered for online or mobile banking, you can lock your card in 3 simple steps:
 

Using online banking

  1. Sign in using your 8-digit customer number and password
  2. Select the Services menu and select Lock a card temporarily
  3. Choose the card you wish to lock by selecting the lock icon. Once your card is locked no one can use it. 


Using our mobile app

  1. Sign in using your 8-digit customer number and password
  2. Select the Self-serve button from the bottom menu and select Lock card temporarily
  3. Choose the card you wish to lock by tapping on the lock icon. Once your card is locked no one can use it.

 

What if I’m not registered for personal online banking?

Call us 24/7 and ask to lock a card temporarily:
 


Or if you have an account in your personal name and are happy to access it online, simply register for online banking then put a temporary block on your card following the steps above.

What about additional cardholders?

When you lock a credit card, this will also lock the cards of any additional cardholders.

If debit cards are linked to the account, they may need to be blocked or cancelled separately –including cards added to mobile wallets and wearables.

What if my card is used before I manage to lock it?

Should any unauthorised transactions occur on your cards, the Westpac Fraud Money Back Guarantee ensures you'll be reimbursed in full provided you've:
 

  • Not contributed to the loss (and complied with the card's conditions of use)
  • Contacted Westpac promptly.

What if I find my lost business credit or debit card?

You can unlock the card by following these steps. In online banking select ‘unlock’, or tap on the lock icon in our mobile app against the card you have locked to unlock it.

What if my business credit or debit card is lost for good or was stolen?

Please report a lost or stolen card so that we can permanently block your card, stop all transactions on your account, and organise a replacement.