Activate your physical card
Activate your card in minutes using the Westpac App or Online Banking.
How to activate your physical card
In the Westpac App
Make sure you have the latest version of the app.
- Search Activate card in the Smart Search bar
- Enter the Card digits as prompted
- Tap Activate
- Tap to change your card PIN (optional).
In Online Banking
- Go to Service > Services > Card Services
- Select Activate physical card
- Enter the Card digits as prompted and select Activate
- Set your card PIN (if you haven’t already).
More activation options
Digital Card and dynamic CVC
It's a digital version of your card, instantly available in the Cards Hub. Use it to shop online and pay bills with the added security of a dynamic CVC that updates every 24 hours.
Frequently asked questions
Digital Wallets, also known as electronic wallets, or mobile wallets are apps that enable you to add a digital version of your eligible credit or debit card to your eligible device (such as a mobile phone or smart watch). Once your card has been added, you can use your Digital Wallet to make credit or debit card transactions without your physical credit or debit card.
Learn more about Digital Wallets and how to set up a Digital Wallet by device type.
If you’re seeing an error when trying to activate your card, it may be due to a few different reasons. The quickest way to get this resolved is to contact us through the Westpac App, where we can help troubleshoot the issue. You can also visit your nearest branch for support.
If you’ve forgotten your Customer ID or password, you’ll need to reset your login details before activating your card. You can do this by following the steps on our forgotten login page.
Sign in to the Westpac App or Online Banking using their Customer ID and password and follow the debit card activation steps above.
If you’re a business customer, you’ll need to be in your personal profile to activate your physical card online. Simply switch to your personal profile and follow the steps.
When the primary cardholder (that’s the person who opens the card account with us) activates their card(s), any additional cardholder’s card(s) will be automatically activated. Additional cardholders will not be able to use their card(s) until the primary cardholder has activated their own.
If you want to use your physical card or the CVV/CVC printed on the card, you will need to activate the card once you receive it.
Activating your card online is safe. The Westpac App and Online Banking use multiple layers of protection to keep your details secure. For more on how Westpac protects you, visit the Security Hub.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 633KB) at westpac.com.au before making a decision and consider whether the product is right for you.
Westpac Debit MasterCard Terms and Conditions (PDF 397KB) for personal customers
Fees, charges and credit criteria apply. Read the terms and conditions available at request before making a decision.
Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.
Internet connection is needed to access Westpac App. Normal mobile data charges apply.
Our site and your details are secure. For more information, read our information on security.
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