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Misplaced your personal credit or MasterCard® debit card? Lock your card temporarily1 until you find it.

  • Your card will be locked for a maximum of 15 days
  • Your card can't be used while it is locked, but you can unlock it at any time
  • If you don’t find your card within 15 days, you should report it lost or stolen and a replacement card will be issued. See "What to do if your card is lost or stolen" for details
  • Your card and any additional cardholder’s cards will automatically unlock after 15 days
  • Use Get Cash2 to withdraw cash while your card is locked.

How to lock your card:

  1. Go to Services & preferences

  2. Select Lock a card temporarily from Cards services

  3. Lock your card by clicking the lock button

  • A padlock will appear and your card is locked immediately
  • You can also unlock your card from this screen

What do I do next?

  • Let any additional cardholders know that you have lost your card and put a temporary lock on the card, which will also put a temporary lock on the additional cardholder’s card. 
  • Review any direct debits or scheduled payments connected to the account, as they may be declined
  • If you can’t find your card, you should report it lost or stolen. This can be done through Online Banking or Mobile Banking via Cards services
  • Check for suspicious transactions. If you find any, let us know.

Things you should know


1. Available on personal credit and MasterCard® debit cards only. Cards to which a temporary lock can be applied will be listed when you sign in to Mobile Banking or Online Banking and visit Lock a card temporarily under Cards services.
2. Daily and weekly limits apply. See Westpac Emergency CashTM and Westpac Get CashTM Terms and conditions (PDF 73KB) for details.

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MasterCard® is a registered trademark of MasterCard International Incorporated