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Accounts eligible for eStatements

Eligible account types

You can choose to go paper-free and receive eStatements for the following accounts:

Transaction and Savings accounts

  • Bonus Saver Account
  • Cash Management Account
  • Cash Management Account Investor Option
  • Cheque Account
  • Classic Account
  • Classic Plus Account
  • Westpac Community Solutions Cash Reserve
  • Westpac Community Solutions Cash Reserve Bonus
  • Westpac Community Solutions One
  • Westpac 55+ and Retired Account
  • Max-i Direct Account
  • Private Bank Cheque Account
  • Savings Bank Cheque Account
  • Statutory Trust Account - Motor Dealers
  • Statutory Trust Account - Real Estate Agents
  • Statutory Trust Account - Solicitors
  • Statutory Trust Account - Conveyancers
  • Westpac Basic
  • Westpac Business Cash Reserve
  • Westpac Business Cash Reserve Bonus
  • Westpac Business Premium Cash Reserve
  • Westpac Business One - Low Plan
  • Westpac Business One - High Plan
  • Westpac Business One - Flexi
  • Westpac Cash Manager
  • Westpac Choice
  • Westpac Choice eAccount
  • Westpac eSaver
  • Westpac One
  • Westpac One Basic
  • Westpac One Premium
  • Westpac Self Super Online

Personal credit cards

  • Visa (55 day)
  • Visa Student
  • Holden Visa
  • Visa Low Rate (55 day)
  • Altitude Visa
  • Gold Visa (55 day)
  • Gold Altitude Visa
  • No Annual Fee Mastercard
  • Ignite
  • Earth
  • Earth Plus
  • Standard Mastercard (55 day)
  • Mastercard Low Rate (55 day)
  • Holden Mastercard
  • Mastercard Gold Private Bank
  • Mastercard Gold (55 day)
  • Altitude Mastercard
  • Mastercard Gold Altitude
  • Mastercard - Altitude Platinum
  • Mastercard- Altitude Black
  • Mastercard - Low Rate
  • Visa - Low Rate
  • Bankcard
  • FAI Home Loan Visa Card

Business credit cards

  • Altitude Business cards
  • Altitude Business Gold cards

Mortgage accounts

  • Rocket Repay Home Loan
  • Rocket Investment Property Loan
  • Equity Access Loan
  • Fixed Options Home Loan
  • Fixed Rate Investment Property Loan
  • Premium Option Home Loan – Bridging Loan
  • Flexi First Option Home Loan
  • Flexi First Option Investment Property Loan
  • Defence Service Home Loan
  • Premium Option Home Loan
  • Variable Rate Investment Property Loan
  • Rocket Access Equity Loan
  • First Option Home Loan
  • First Option Investment Property Loan
  • Home Offset Loan
  • Basic Option Home Loan
  • Special Options Variable Rate Home Loan
  • Special Options Fixed Rate Home Loan


We need a valid email address so we can send you email notifications. If your email becomes invalid, we will start sending your statements by post for home loans and credit cards. We will also do this if are you are no longer registered for Online Banking, or if your account becomes ineligible to receive eStatements, due to account type or account status.

Your eligible accounts will be displayed on the ‘Statements’ screen in Online Banking. Any account you hold that is ineligible will not appear.

There are some cases where you will not be able to stop receiving paper statements for an eligible account type. This may be because your account are statement preference are linked to a mortgage account in an offset arrangement, or a permanent overdraft is loaded on the account.

More details on eStatements

Joint accounts

Savings and transaction accounts

Joint account customers are able to receive eStatements. If you’re a joint account holder and you decide to receive eStatements, your statement preference won’t impact other account holders, as statement settings are now based on individual needs.

Credit card accounts

For credit card accounts only the primary cardholder can elect to switch to eStatements.

If you choose to stop receiving paper statements for a joint account, we will send an email notification only to the primary cardholder each time an eStatement becomes available for viewing in Online Banking.