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How do I switch to eStatements and stop receiving paper statements?

You can use the below Westpac App and Online Banking instructions to switch your eligible accounts to eStatements. Once you have switched, you’ll no longer receive paper statements for the specific account. You will be notified by email when your new eStatement is ready to be viewed.


In the Westpac App

  1. Sign in, search eStatements in the Smart Search bar
  2. Tap eStatement settings and select the account
  3. Tap eStatements then Update

In Online Banking

  1. Select Service on the menu bar
  2. Under Your preferences select Statement settings
  3. Under Statements select an Account
  4. Select eStatements and Save