Feels off? SafeBlock on
Anti-scam tech that lets you lock your accounts and cards at the push of a button.
Coming soon
We will pilot SafeBlock for customers in the coming months before rolling it out more broadly.
What is SafeBlock?
SafeBlock is a feature that allows you to immediately block new transactions and card activity if you suspect you’re being scammed. Coming soon to the Westpac App and Online Banking.
Extra protection
Another layer of defence at your fingertips, whether it’s a gut feel or you see unusual activity.
Instant certainty
With the push of a button, no new payments, transfers, purchases or ATM withdrawals can go through.
Security without disruption
Credits, pre-scheduled payments and recurring subscription fees normally paid by direct debit will be processed as normal.
How it will work
You can access Westpac SafeBlock through the app or Online Banking, locking your account in a few simple steps.
Once SafeBlock is activated, no new payments, transfers or purchases can go through.
You'll be able to report any unusual transactions for our team to investigate. We'll contact you if there's suspected fraud or scam activity.
Once you're comfortable with your banking, you can simply verify your identity to unblock your accounts.
- SafeBlock allows you to lock accounts and prevent new online transfers and payments, card purchases and ATM withdrawals.
- Card blocking prevents transactions made on a selected card, however SafeBlock goes one step further and allows customers to lock down online transfers and BPAY.
SafeBlock is a new technology coming soon to help bolster Westpac’s scam fighting capabilities. Currently, customers have access to a range of features to help in the fight against scam and fraud.
- SafeCall provides customers with calls via the app that are Westpac branded, verified by Optus and show a reason for the call
- SaferPay presents customers with a series of questions in instances where a payment is considered high risk of being a scam
- Verify alerts customers when there is a potential account name mismatch when they’re adding a new payee
- Dynamic CVC changes the three digit code on the back of customer’s digital card every 24 hours.
Find out more about how we’re innovating to help protect you.
Westpac SaferPay
If we spot a warning sign on your payment, we’ll ask you about it. The extra questions will only appear when we detect a potential scam.
Use your Digital Card
Find the digital version of your card* in the Westpac App. With a dynamic CVC security code that changes every 24 hours, it reduces the risk of fraudulent activity, if your details are compromised.
Westpac Verify
When adding a new payee to a BSB and account number, we’ll do a check to see if the account details you’ve entered have been commonly used.
Things you should know
* The Digital Card is only available in the Westpac App and supported with the latest version of the Westpac App. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.