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What is Westpac Verify?

A security tool that will alert you to any potential account and name discrepancies when making a new payment.

If such discrepancies are detected, the transaction will be put on hold for four hours while we send you an SMS to prompt you to check the recipient's details. If no action needs to be taken, the transaction will be processed after four hours. The alert will also apply when a customer transfers money to an account Westpac has never transacted with before.


How it works

Alert customers

We'll send you an SMS if we detect a possible account name mismatch for certain payments to a new BSB and account number. The alert will also apply when you transfer money to an account Westpac has never transacted with before.

Confirm your payee's details

If you receive an SMS, check and confirm the BSB and account number by contacting your payee on a trusted phone number, and consider the risk of scams such as a payment redirection scam (or ‘business email compromise scam’) or investment scams.

Payment will be held

To keep your money safe, we will hold the payment for four hours to give you time to verify that the payment details are correct. If we don’t hear from you, the transaction will proceed after four hours.

Westpac Verify may be affected by service outages and system limitations from time to time (e.g., telecommunication outages), which may impact Westpac’s delivery of SMS alerts and/or ability to hold payments for four hours. This may occur without notice to you.

Take the Security Wellbeing Check

Level up the security for your Online Banking via the App. We’ll let you know what you can do to protect yourself and your accounts.

Additional support

If you need any further information on scams or cyber security, check out the links below.

Things you should know

Read the Westpac Online Banking Terms and Conditions at before making a decision and consider whether the product is right for you.