Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

The latest in biometrics technology

You can now sign into the Westpac App with iPhone Face ID – facial recognition software available on compatible devices. It’s the next in biometrics for digital banking.

Your iPhone must have Face ID capability. If you have another Face ID image on your phone, delete it before setting up Face ID sign in.


How to set up Face ID

Check which app you have:

Screenshot of the new app dashboard next to the classic app dashboard. If your app dashboard navigation starts with a Home link you have the new app.


New Westpac App

Get the app (min. iOS 13.0.0)

  • Tap Profile > Settings > Sign in
  • Select Face ID
  • Enter your password and tap Next

Classic Westpac app

  • Enter your Customer ID and password on the sign in screen
  • Tap Set up simple sign in
  • Select Face ID
  • Tap OK to give Westpac permission to access Face ID.

Apps available

Things you should know

iPhone, Face ID, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.  App Store is a Service mark of Apple Inc.

SecurID is a registered trademark of EMC Corporation.