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The latest in biometrics technology

Introducing a new way to sign in to Westpac Mobile Banking, using facial recognition (Face ID) on the new Apple iPhone X.

Following on from the introduction of fingerprint sign in for supported devices, facial recognition is the next evolution in the use of biometrics for digital banking.


How to set up Face ID

Step 1:

On the app sign in screen, enter your Customer ID and Password and choose ‘Set up simple sign in’



Step 2:

A new screen will appear which will prompt you to either:

  • Create new 4 digit Passcode
  • Use Fingerprint
  • Use Face ID or
  • Use Password only



Step 3:

Select ‘Use Face ID’ and follow the screen prompts to complete the set up process (you must have Face ID capability on the device, and delete anyone else’s stored Face ID image before setting up Face ID sign in)



Step 4:

You can then sign in using your Face ID


Note that Face ID sign in is only available on compatible devices.

Apps available

Things you should know

iPhone, Face ID, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.  App Store is a Service mark of Apple Inc.

SecurID is a registered trademark of EMC Corporation.