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Supported devices

Please ensure you’re using an up to date operating system and browser in order to access Westpac mobile banking. This ensures you are able to access our full range of features and the latest enhancements, including security and stability improvements.

We support the following minimum requirements. If you use an unsupported operating system, you won’t be able to access mobile banking.

Operating system  Apple  Android
Smartphone apps iOS 13.0 and above Version 8.0 and above
Tablet apps iOS 11.0 and above n/a
Mobile site (westpac.com.au) iOS 11.0 and above Version 8.0 and above
Features    
Activate a Westpac Credit card or Debit card using your smartphone camera
n/a
  • Android
    smartphone
    with Android 8.0 or above.
  • Version 6.5 or above
    of the Westpac Mobile Banking app.
Activate a Westpac Credit card or Debit card using NFC n/a
  • Devices including Google Pixel, Nexus 5, Nexus 6p, Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Galaxy S8, Samsung Galaxy S8 plus, Samsung Galaxy S9, Samsung Galaxy S9 plus
  • Version 8.0 or above of the Westpac Mobile Banking app.
Fingerprint Sign in
  • iPhone and iPad devices with fingerprint capability and iOS 11.0 or above.
  • Version 8.15 or above
    of the Westpac Mobile Banking app.
  • This feature is unavailable on jailbroken devices.
  • Android smartphones with fingerprint capability and Android 8.0 or above for Samsung phones.
  • Version 8.8 or above of the Westpac Mobile Banking app.
  • This feature is unavailable on rooted devices.
Face ID
  • iPhone X or above devices with iOS 11 and above.
  • Version 8.8 or above of the Westpac Banking app.
 n/a
Cardless Cash
  • iPhone with iOS 11.0 or above.
  • Version 6.1 or above
    of the Westpac Mobile Banking app.
  • Android smartphones with Android 8.0 and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
4 digit passcode
  • iPhone and iPad devices with iOS 11.0 or above.
  • Version 8.8 or above
    of the Westpac Mobile Banking app.
  • Android phone with Android 8.0 and above.
  • Version 8.15 or above
    of the Westpac Mobile Banking app.
 Quick Balance
  • iPhone with iOS 11.0 or above.
  • Version 6.31 or above
    of the Westpac Mobile Banking app.
  • Android smartphone with Android 8.0 or above.
  • Version 6.31 or above
    of the Westpac Mobile Banking app.
 Push Notifications
  • Version 9.0.0 or above
    of the Westpac Mobile Banking app.
  • Android smartphone with Westpac App version 9.2 or above

The Westpac skills for Amazon Alexa are available on all devices that support Amazon Alexa. Learn more about Alexa and Alexa-enabled devices.

How to update your mobile banking app

Android:

  1. Open the Play Store app and slide out the left hand menu.
  2. Tap on My apps, to see apps that have an available update.
  3. Look for the banking app icon and tap on Update.

iOS devices:

  1. Open the App Store on your iPhone.
  2. Tap the Updates icon at the bottom of the screen.

How to check what version you are on

Android:

Open the Westpac Mobile Banking app and tap the menu button (three purple lines) located at the top left. The version number is displayed at the bottom of the screen.

iOS devices:

Check the app version in your iOS settings. The new app version is v9.0.0. You can also visit the App Store.

How to update your mobile operating system

Android:

You can check and update your Android version here.

iOS devices:

You can check and update your iOS version here.

Supported browsers

View the list of supported browsers at westpac.com.au/browsers.

 


Frequently asked questions
 

A better experience

The latest operating system will make sure you have access to bug and stability fixes so that you can bank without any annoying glitches.

Stay secure

We often update our systems proactively in response to new security threats. Staying up to date will ensure you’re getting the latest in security protection.

New helpful features

We’re always listening to your feedback and changing the app to better cater to your needs. Updating will give you access to our full range of new features and enhancements.

Some older phones (such as iPhone 5s, iPhone 6 and iPhone 6 Plus and below) and tablets are not compatible with the latest version of the Westpac App, or with the operating system (iOS13+) required to run it.

If you can’t update your app or operating system, here are other ways you continue to bank online:

1. Our mobile banking website

Simply visit westpac.com.au on your mobile and tap ‘Sign in’ at the top of the screen.

2. Online Banking via Desktop

Simply visit westpac.com.au and tap ‘Sign in’ at the top of the screen.

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