Supported devices
Please ensure you’re using an up to date operating system and browser in order to access Westpac mobile banking. This ensures you are able to access our full range of features and the latest enhancements, including security and stability improvements.
We support the following minimum requirements. If you use an unsupported operating system, you won’t be able to access mobile banking.
| Operating system | Apple | Android |
|---|---|---|
| Smartphone apps | iOS 13.0 and above | Version 8.0 and above |
| Tablet apps | iOS 11.0 and above | n/a |
| Mobile site (westpac.com.au) | iOS 11.0 and above | Version 8.0 and above |
| Features | ||
| Activate a Westpac Credit card or Debit card using your smartphone camera |
n/a
|
|
| Activate a Westpac Credit card or Debit card using NFC | n/a |
|
| Fingerprint Sign in |
|
|
| Face ID |
|
n/a |
| Cardless Cash |
|
|
| 4 digit passcode |
|
|
| Quick Balance |
|
|
| Push Notifications |
|
|
The Westpac skills for Amazon Alexa are available on all devices that support Amazon Alexa. Learn more about Alexa and Alexa-enabled devices.
How to update your mobile banking app
Android:
- Open the Play Store app and slide out the left hand menu.
- Tap on My apps, to see apps that have an available update.
- Look for the banking app icon and tap on Update.
iOS devices:
- Open the App Store on your iPhone.
- Tap the Updates icon at the bottom of the screen.
How to check what version you are on
Android:
Open the Westpac Mobile Banking app and tap the menu button (three purple lines) located at the top left. The version number is displayed at the bottom of the screen.
iOS devices:
Check the app version in your iOS settings. The new app version is v9.0.0. You can also visit the App Store.
How to update your mobile operating system
Android:
You can check and update your Android version here.
iOS devices:
You can check and update your iOS version here.
Supported browsers
View the list of supported browsers at westpac.com.au/browsers.
Frequently asked questions
A better experience
The latest operating system will make sure you have access to bug and stability fixes so that you can bank without any annoying glitches.
Stay secure
We often update our systems proactively in response to new security threats. Staying up to date will ensure you’re getting the latest in security protection.
New helpful features
We’re always listening to your feedback and changing the app to better cater to your needs. Updating will give you access to our full range of new features and enhancements.
Some older phones (such as iPhone 5s, iPhone 6 and iPhone 6 Plus and below) and tablets are not compatible with the latest version of the Westpac App, or with the operating system (iOS13+) required to run it.
If you can’t update your app or operating system, here are other ways you continue to bank online:
1. Our mobile banking website
Simply visit westpac.com.au on your mobile and tap ‘Sign in’ at the top of the screen.
2. Online Banking via Desktop
Simply visit westpac.com.au and tap ‘Sign in’ at the top of the screen.