Supported devices

Mobile Banking - Supported devices and operating systems

Please ensure you’re using an up to date operating system and browser in order to access Westpac mobile banking. This ensures you are able to access our full range of features and the latest enhancements, including security and stability improvements.

We support the following minimum requirements. If you use an unsupported operating system, you won’t be able to access mobile banking.

 

Operating system  Apple  Android
Smartphone apps iOS 11.0 and above Version 8.0 and above
Tablet apps iOS 11.0 and above n/a
Mobile site (westpac.com.au) iOS 11.0 and above Version 8.0 and above
Features    
Activate a Westpac Credit card or Debit card using your smartphone camera
  • iPhone with iOS 11.0 or above.
  • Version 6.5 or above
    of the Westpac Mobile Banking app.
  • Android
    smartphone
    with Android 8.0 or above.
  • Version 6.5 or above
    of the Westpac Mobile Banking app.
Activate a Westpac Credit card or Debit card using NFC n/a
  • Devices including Google Pixel, Nexus 5, Nexus 6p, Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Galaxy S8, Samsung Galaxy S8 plus, Samsung Galaxy S9, Samsung Galaxy S9 plus
  • Version 8.0 or above of the Westpac Mobile Banking app.
Fingerprint Sign in
  • iPhone and iPad devices with fingerprint capability and iOS 11.0 or above.
  • Version 8.15 or above
    of the Westpac Mobile Banking app.
  • This feature is unavailable on jailbroken devices.
  • Android smartphones with fingerprint capability and Android 8.0 or above for Samsung phones.
  • Version 8.8 or above of the Westpac Mobile Banking app.
  • This feature is unavailable on rooted devices.
Face ID
  • iPhone X or above devices with iOS 11 and above.
  • Version 8.8 or above of the Westpac Banking app.
  n/a
Cardless Cash
  • iPhone with iOS 11.0 or above.
  • Version 6.1 or above
    of the Westpac Mobile Banking app.
  • Android smartphones with Android 8.0 and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
4 digit passcode
  • iPhone and iPad devices with iOS 11.0 or above.
  • Version 8.8 or above
    of the Westpac Mobile Banking app.
  • Android phone with Android 8.0 and above.
  • Version 8.15 or above
    of the Westpac Mobile Banking app.
Apple Watch
  • Pair your Apple Watch with an iPhone 5 or above with iOS 11.0 or above.
  • You'll also need the Westpac Mobile Banking app (version 6.1 or above) installed on your iPhone and for Quick Balance you'll need version 6.5 or above.
  n/a
 Quick Balance
  • iPhone with iOS 11.0 or above.
  • Version 6.31 or above
    of the Westpac Mobile Banking app.
  • You'll need version 6.5 or above to view Quick Balance on Apple Watch.
  • Android smartphone with Android 8.0 or above.
  • Version 6.31 or above
    of the Westpac Mobile Banking app.

The Westpac skills for Amazon Alexa are available on all devices that support Amazon Alexa. Learn more about Alexa and Alexa-enabled devices.

How to update your mobile banking app

Android:

  1. Open the Play Store app and slide out the left hand menu.
  2. Tap on My apps, to see apps that have an available update.
  3. Look for the banking app icon and tap on Update.

iOS devices:

  1. Open the App Store on your iPhone.
  2. Tap the Updates icon at the bottom of the screen.

How to check what version you are on

Open the Westpac Mobile Banking app and tap the menu button (three purple lines) located at the top left. The version number is displayed at the bottom of the screen.

 

How to update your mobile operating system

Android:

You can check and update your Android version here.

iOS devices:

You can check and update your iOS version here.

Supported browsers

View the list of supported browsers at westpac.com.au/browsers.

 

Need some help with Westpac Live?

Apps available

Download on the App Store

Android app on Google Play