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Mobile Banking - Supported devices and operating systems

Our Mobile and Tablet Banking apps and mobile site are available on a wide range of Android, iOS and Windows devices. While we support many devices, experiences and performances may vary. Certain features are not available on jailbroken or rooted devices.

 

Remember to keep your mobile banking app up to date to access the full range of features and the latest enhancements, including stability improvements.


 

Operating system  Apple  Android  Windows
Smartphone apps iOS 8.0 and above 4.0.3 and above Windows 8
Tablet apps iOS 8.0 and above n/a Windows 8
Mobile site (westpac.com.au) iOS 4.0 and above 2.3.3 and above Windows 8
Features      
Activate a Westpac Credit card or Debit card using your smartphone camera
  • iPhone with iOS 7.0 or above.
  • Version 6.5 or above
    of the Westpac Mobile Banking app.
  • Android
    smartphone
    with Android 4.0.3 or above.
  • Version 6.5 or above
    of the Westpac Mobile Banking app.
 n/a
Fingerprint Sign in
  • iPhone and iPad devices with fingerprint capability and iOS8 and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
  • This feature is unavailable on jailbroken devices.
  • Android
    smartphones
    with fingerprint capability and Android 4.4 and above.
  • Includes Samsung Galaxy S5, S5 mini, S6, S6 edge, S6 edge+ and above, Samsung Galaxy Alpha, Note 3, Note 4, Note 5 and Note 4 edge and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
  • This feature is unavailable on rooted devices.
 n/a
Get Cash
  • iPhone with iOS 7.0 and above.
  • Version 6.1 or above
    of the Westpac Mobile Banking app.
  • Android smartphones with Android 4.0.3 and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
  • Windows 8.
  • Version 1.1 or above
    of the Westpac Mobile Banking app.
Tap and Pay  n/a
  • Devices including Samsung Galaxy S4, S5, S5 mini, S6, S6 edge, S6 edge+, S7, S7 edge, Galaxy Alpha, Note 3, Note 4, Note 5, Note edge and Note 7.
  • Devices with offshore firmware are not supported for Westpac Tap & pay. This may include devices purchased from eBay and Kogan.
  • Please note the Westpac Tap & pay feature is supported on certain devices that are running certain versions of the Android operating system. If you update your Android operating system on your device you may lose access to the Tap & pay feature.
 n/a
4 digit passcode
  • iPhone and iPad devices with iOS 7.0 and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
  • Android phone with Android 4.0 and above.
  • Version 6.0 or above
    of the Westpac Mobile Banking app.
 n/a
Apple Watch
  • Pair your Apple Watch with an iPhone 5 or above with iOS 8.2 or above.
  • You'll also need the Westpac Mobile Banking app (version 6.1 or above) installed on your iPhone and for Quick Balance you'll need version 6.5 or above.
 n/a  n/a
 Quick Balance
  • iPhone with iOS 7.0 or above.
  • Version 6.31 or above
    of the Westpac Mobile Banking app.
  • You'll need version 6.5 or above to view Quick Balance on Apple Watch.
  • Android smartphone with Android 4.0.3  or above.
  • Version 6.31 or above
    of the Westpac Mobile Banking app.
 n/a

Update your mobile banking app

Update your mobile banking app to access the full range of features and the latest enhancements, including stability improvements.  

How to update your app

It's easy to upgrade to the latest version  - just follow these steps: 

Android:

  1. Open the Play Store app and slide out the left hand menu.
  2. Tap on My apps, to see apps that have an available update.
  3. Look for the banking app icon and tap on Update.

iOS devices:

  1. Open the App Store on your iPhone.
  2. Tap the Updates icon at the bottom of the screen.

Windows:

  1. Open your App list.
  2. Tap Settings  > Phone update.
  3. Tap Check for updates.
  4. Look for the banking app icon and tap on Update.

How to check what version you are on

Open the Westpac Mobile Banking app and tap the menu button (three purple lines) located at the top left. The version number is displayed at the bottom of the screen.
 

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