Supported devices
For the best Westpac App experience, check your browser and operating system are up-to-date. This ensures you have access to the latest features and enhancements, including security and stability improvements.
| Operating system | Apple | Android |
|---|---|---|
| Smartphone apps | iOS 13.0 and above | Version 8.0 and above |
| Tablet apps | iOS 11.0 and above | n/a |
| Mobile site (westpac.com.au) | iOS 11.0 and above | Version 8.0 and above |
| Features | ||
| Activate a Westpac Credit card or Debit card using your smartphone camera |
n/a
|
|
| Activate a Westpac Credit card or Debit card using NFC | n/a |
|
| Fingerprint Sign in |
|
|
| Face ID |
|
n/a |
| Cardless Cash |
|
|
| 4 digit passcode |
|
|
| Quick Balance |
|
|
| Push Notifications |
|
|
The Westpac skills for Amazon Alexa are available on all devices that support Amazon Alexa. Learn more about Alexa and Alexa-enabled devices.
How to update your Westpac app
Android
- Open the Google Play Store and slide out the left hand menu
- Tap on My apps to see apps that have an available update
- Look for the Westpac App icon and tap on Update.
iOS devices
- Open the App Store on your iPhone
- Tap Today on the bottom menu, then tap the Profile icon at the top of the screen
- Scroll to the Westpac App and tap Update
- If you have iOS13, enable auto-updates via Settings in your iPhone.
How to check what version you are on
Android
Open the Westpac App and tap the menu button (three purple lines) located at the top left. The version number is displayed at the bottom of the screen
iOS
Check the app version in your iOS settings. You can also visit the App Store.
How to update your mobile operating system
Android
Check and update your Android app
iOS devices
Check and update your iOS app
Supported browsers
View the list of supported browsers at westpac.com.au/browsers
Frequently asked questions
A better experience
The latest operating system will make sure you have access to bug and stability fixes so that you can bank without any annoying glitches.
Stay secure
We often update our systems proactively in response to new security threats. Staying up to date will ensure you’re getting the latest in security protection.
New helpful features
We’re always listening to your feedback and changing the app to better cater to your needs. Updating will give you access to our full range of new features and enhancements.
Some older phones (such as iPhone 5s, iPhone 6 and iPhone 6 Plus and below) and tablets are not compatible with the latest version of the Westpac App, or with the operating system (iOS13+) required to run it.
If you can’t update your app or operating system, here are other ways you continue to bank online:
1. Our mobile banking website
Simply visit westpac.com.au on your mobile and select Sign in at the top of the screen.
2. Online Banking via Desktop
Simply visit westpac.com.au and select Sign in at the top of the screen.