Make an insurance claim
Get instant confirmation when you lodge your insurance claim online.
Are you in an emergency?
Let's get you sorted first.
Home emergency
Make sure you and your property are safe. Call 1300 369 989.
Car accident
If you are involved in a car accident call 1800 502 077.
Travel emergency
- Call 1800 502 077 within Australia
- Call +617 3305 7499 and reverse charges if overseas.
Things you should know
Credit Card and Loan Repayment Insurance are issued by Allianz Australia General Insurance Limited ABN 99 003 719 319 (previously known as Westpac General Insurance Limited) (AAGIL) (issuer of the unfit for work and job loss covers) and Westpac Life Insurance Services Limited ABN 31 003 149 157 (issuer of the death cover). AAGIL is a corporate authorised representative of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708.
Westpac Banking Corporation ABN 33 007 457 141 (the Bank) can arrange the following insurance, but does not guarantee the insurance:
Home and Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz).
- Westpac Motor Insurance, which is issued by Allianz Australia Insurance Limited ABN 15 000 122 850.
- Travel Insurance which is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708.
- Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries.
- The Bank can refer clients to Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz) for the following insurance, but does not guarantee the insurance:
- Caravan and Trailer Insurance, which is issued by Allianz Australia Insurance Limited ABN 15 000 122 850
- Marine Pleasurecraft Insurance, which is issued by Club Marine Limited ABN 12 007 588 347 (Club Marine), as agent for Allianz Australia Insurance Limited ABN 15 000 122 850
- Life and Income Protection Insurance, which are issued by Westpac Life Insurance Services Limited ABN 31 003 149 157 (except for Term Life as Superannuation and Income Protection as Superannuation)
This information is general only and does not take your personal objectives, circumstances or needs into account. Read the relevant Product Disclosure Statement to see if the insurance is right for you.
Where applicable, a Target Market Determination (TMD) has been created for these insurance products. Please visit www.westpac.com.au/tmd for these TMDs or, for the TMDs for Caravan and Trailer Insurance and Marine Pleasurecraft Insurance, please call 1800 502 077.
Terms, conditions and exclusions apply to any insurance product. Please read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding.
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.