Make an insurance claim

Get instant confirmation when you lodge your insurance claim online.

Are you in an emergency?

Let's get you sorted first.

Home emergency

Make sure you and your property are safe. Call 1300 369 989.
 

Car accident

If you are involved in a car accident call 1800 502 077.
 

Travel emergency

  • Call 1800 010 075 within Australia
  • Call +617 3305 7499 (overseas) Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

Home Insurance

Start your claim online or call Allianz 1300 369 989.

Start your claim online Call 1300 369 989

Car Insurance

Start your claim online or call Allianz 1800 502 077.

Start your claim online Call 1800 502 077

Travel Insurance

Start your claim online with Allianz Global Assistance or call 1800 502 077 Monday to Friday between 8am and 7pm (Sydney time), Saturday 8am and 5pm (Sydney time), excluding public holidays.

If overseas:

Call +617 3305 7499 Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.


Email:
travelclaims@allianz-assistance.com.au

Start your claim online Call 1800 502 077

Westpac Credit Card Complimentary Insurance

Start your claim online 24 hours a day, 7 days a week or alternatively call Allianz Global Assistance on 1800 091 710, 8am to 8pm AEST Monday to Friday, and 8 am to 5pm AEST, Saturday (within Australia).

Start your claim online Call 1800 091 710

Boat Insurance

Submit your boat insurance claim online 24 hours a day, 7 days a week. Alternatively, you can call 1800 502 077, Monday to Sunday 7am–6pm (Sydney time).

Start your claim online Call 1800 502 077

Caravan and Trailer Insurance

Start your claim online or call Allianz 1800 502 077.

Start your claim online Call 1800 502 077

Credit Card and Loan Repayment Insurance

To lodge a claim, call Allianz on 1300 369 989.

Call 1300 369 989

Life Insurance

To lodge a claim, call TAL on 1800 101 016, Monday to Friday 8.30am–5.30pm (Sydney time).

Call 1800 101 016
Things you should know

View the Westpac Retail and Business Banking Financial Services Guide and Credit Guide (PDF 238KB)

Credit Card Repayment Protection, Flexi Loan Repayment Protection and Personal Loan Protection are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (AAIL) (issuer of the unfit for work and job loss covers) and TAL Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 (TLISL) (issuer of the death cover).

TLISL is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL).

Westpac is a trade mark of Westpac Banking Corporation ABN 33 007 457 141 and is used by AAIL and TLISL under licence.

This information does not take into account your personal circumstances, so please consider the Product Disclosure Statement or policy wording. To obtain a copy please call  1300 369 989.

Westpac Banking Corporation ABN 33 007 457 141 (the Bank) can arrange the following insurance, but does not guarantee the insurance:

  • Home and Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). 

    View the Home and Contents Insurance Key Fact Sheets.

  • Westpac Motor Insurance, which is issued by Allianz Australia Insurance Limited ABN 15 000 122 850.
  • Life Insurance, which is issued by TAL.

Westpac can refer clients to Allianz, Club Marine Limited ABN 12 007 588 347 AFSL 236916 (Club Marine) and AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA) (both Club Marine and AGA act as an agent under a binder for Allianz), respectively, for each of the following insurance:

  • Caravan & Trailer Insurance issued by Allianz,
  • Pleasure Craft Insurance issued by Club Marine,
  • Travel Insurance issued by AGA for the insurer Allianz. 

Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries.

Westpac is a trade mark of Westpac Banking Corporation ABN 33 007 457 141 (Westpac) and is used by AAGIL and TLISL under licence. 

This information does not take into account your personal circumstances. Read the relevant Product Disclosure Statement to see if the insurance is right for you.

Where applicable, a Target Market Determination (TMD) has been created for these insurance products. 

Terms, conditions and exclusions apply to any insurance product. Please read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding.