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Make an insurance claim

Get instant confirmation when you lodge your insurance claim online.

Are you in an emergency?

Let's get you sorted first.

Home emergency

Make sure you and your property are safe. Call 1300 369 989.
 

Car accident

If you are involved in a car accident call 1800 502 077.
 

Travel emergency

  • Call 1800 502 077 within Australia
  • Call +617 3305 7499 and reverse charges if overseas.

Home Insurance

Our thoughts are with customers impacted by the recent weather events across QLD & NSW, including the more than 11,500 Westpac Group customers who have lodged a claim.

Due to the unprecedented scale of the events, Allianz (the insurer for Westpac home and car insurance) is managing a significant number of claims. As a result, processing times have been longer than usual. We apologise for these delays.

If you have lodged a claim, please be assured that Allianz is working hard to deal with it as quickly as they can and they will contact you if further information is required.

Car Insurance

Our thoughts are with customers impacted by the recent weather events across QLD & NSW, including the more than 11,500 Westpac Group customers who have lodged a claim.

Due to the unprecedented scale of the events, Allianz (the insurer for Westpac home and car insurance) is managing a significant number of claims. As a result, processing times have been longer than usual. We apologise for these delays.

If you have lodged a claim, please be assured that Allianz is working hard to deal with it as quickly as they can and they will contact you if further information is required.

Travel Insurance

To lodge a claim with Allianz, call 1800 502 077 (Monday to Friday between 8am and 6pm (AEST), excluding public holidays.

If overseas:

Call +617 3305 7499 and reverse charges for any medical emergency.

 

Email: claims@travelclaims.com.au

Westpac Credit Card Complimentary Insurance

Lodge a claim online 24 hours a day, 7 days a week or alternatively call Allianz on 1800 091 710, 8am to 8pm AEST Monday to Friday, and 8 am to 5pm AEST, Saturday (within Australia).

Boat Insurance

Submit your boat insurance claim online or through the Club Marine app 24 hours a day, 7 days a week. Alternatively, you can call 1800 502 077, Monday to Sunday 7am-6pm (AEST).

Caravan and Trailer Insurance

Lodge a claim online or call Allianz on 1800 502 077.

Credit Card and Loan Repayment Insurance

To lodge a claim, call Allianz on 1300 369 989.

Life Insurance

When you have suffered an injury or disability or been diagnosed with a medical condition, we understand what you are going through and want to make the claims process as easy as possible.

Many claims are paid over the phone within a matter of days, once we receive the minimal information from you.

To lodge a claim contact your personal claims consultant, Monday to Friday, 8:30am - 5:30pm (AEST), on 132 135 to help.  They will guide you through the process and explain what we need, to process your claim as quickly as possible. 

Things you should know

Credit Card and Loan Repayment Insurance are issued by Allianz Australia General Insurance Limited ABN 99 003 719 319 (previously known as Westpac General Insurance Limited) (AAGIL) (issuer of the unfit for work and job loss covers) and Westpac Life Insurance Services Limited ABN 31 003 149 157 (issuer of the death cover). AAGIL is a corporate authorised representative of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708.

Westpac Banking Corporation ABN 33 007 457 141 (the Bank) can arrange the following insurance, but does not guarantee the insurance:

  • Home and Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). 

    View the Home and Contents Insurance Key Fact Sheets.

  • Westpac Motor Insurance, which is issued by Allianz Australia Insurance Limited ABN 15 000 122 850.
  • Travel Insurance which is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708.
  • Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries.
  • The Bank can refer clients to Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz) for the following insurance, but does not guarantee the insurance: 
    • Caravan and Trailer Insurance, which is issued by Allianz Australia Insurance Limited ABN 15 000 122 850
    • Marine Pleasurecraft Insurance, which is issued by Club Marine Limited ABN 12 007 588 347 (Club Marine), as agent for Allianz Australia Insurance Limited ABN 15 000 122 850
  • Life and Income Protection Insurance, which are issued by Westpac Life Insurance Services Limited ABN 31 003 149 157 (except for Term Life as Superannuation and Income Protection as Superannuation)

This information is general only and does not take your personal objectives, circumstances or needs into account. Read the relevant Product Disclosure Statement to see if the insurance is right for you. 

Where applicable, a Target Market Determination (TMD) has been created for these insurance products. Please visit www.westpac.com.au/tmd for these TMDs or, for the TMDs for Caravan and Trailer Insurance and Marine Pleasurecraft Insurance, please call 1800 502 077.

Terms, conditions and exclusions apply to any insurance product. Please read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.