Make an insurance claim

Any financial product advice provided on this page is general in nature and does not take into account your personal circumstances. Before making a decision on any insurance product, please consider the relevant Product Disclosure Statement, supplementary PDS (if applicable) and Target Market Determination. Westpac does not guarantee any insurance and cover is subject to your application for insurance being accepted by the insurer. 

General Insurance​

Westpac can arrange for the initial issue of the following insurance:​

• Home & Contents and Landlord Insurance issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). View the Home & Contents and Landlord Insurance Key Fact Sheets (KFS)​
• Motor Insurance issued by Allianz. View the Premium, Excess, Discount and Options Guide (PED)​ (PDF 143KB)

If you purchase Home & Contents, Landlord Insurance or Motor Insurance with Allianz the Bank will receive a commission of up to 12% of the premium excluding Government fees and charges, plus GST.​

Westpac can refer customers to Allianz, Club Marine Limited ABN 12 007 588 347 AFSL 236916 (Club Marine) and AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA) (both Club Marine and AGA act as an agent under a binder for Allianz), respectively, for each of the following insurance:​

• Caravan & Trailer Insurance issued by Allianz,​
• Pleasure Craft Insurance issued by Club Marine,​
• Travel Insurance issued by AGA for the insurer Allianz.​

If you purchase Caravan & Trailer, Pleasure Craft or Travel Insurance with Allianz the Bank will receive a commission of up to 10% of the premium excluding Government fees and charges, plus GST. 

Life Insurance

Life Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life). TAL Life is part of the TAL Dai-ichi Life Australia Pty Ltd ABN 97 150 070 483 group of companies (TAL). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) refers customers to TAL but does not guarantee the insurance.​

If you purchase Life Insurance with TAL the Bank will receive a commission of 10% of the premiums (exclusive of GST) for the period you continue to hold a policy.

Products are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (AAIL) (issuer of the unfit for work and job loss covers) and TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) (issuer of the death cover). TAL Life is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies. Westpac is a trademark of Westpac Banking Corporation ABN 33 007 457 141 and is used by AAIL under licence. This information does not take into account your personal circumstances, objectives, financial situation, or needs so please consider the Product Disclosure Statement and policy wording. To obtain a copy please call 1300 369 989.

4. Complimentary travel insurance covers:

AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible persons to claim under it as third party beneficiaries. Access to the benefit of cover under the Credit Card Complimentary Insurance is provided to eligible Westpac cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the relevant Policy Information Booklet and/or Product Disclosure Statements which may be amended from time to time. This insurance is underwritten by Allianz. Westpac does not guarantee this insurance. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it.

On or before 30 September 2026 (where you meet the eligibility criteria on or before that date) the following Policy Information Booklet will apply: Complimentary Insurance Policy Information booklet (PDF 721KB).

From 1 October 2026 the following policy documents will apply: Policy Information Booklet (regarding the Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia) (PDF 513KB) and/or Product Disclosure Statements (for the Complimentary International Medical Travel Insurance) (PDF 1MB). The Target Market Determination for the Complimentary International Medical Travel Insurance is available at www.allianzpartners.com.au/policies/

Westpac's Privacy Statement is available at westpac.com.au/privacy/privacy-statement or by calling 132 032 8am - 8pm Sydney time, 7 days. It covers:

• How you can access the personal information Westpac holds about you and ask for it to be corrected;
• How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
• How Westpac collect, hold, use and disclose your personal information in more detail.

View the Westpac Retail and Business Banking Financial Services Guide and Credit Guide (PDF 218KB)