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FAQs for Travel Insurance COVID-19 (Coronavirus)

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If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on Travel Insurance, read our FAQs.

Make a claim online

We are temporarily ceasing sales of Travel Insurance

Following the advice of the Australian Government not to travel overseas, our travel partner Allianz Global Assistance is temporarily ceasing sale of new domestic and international Travel Insurance policies, effective 27 March 2020. There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

In Australia:

Call 1800 502 077 (Monday to Friday between 8am and 6pm (AEST) (excluding public holidays).

Online: Travel claims website


If overseas:

Stolen, lost or damaged property

If your property is stolen, lost or damaged, you must report this within 24 hours to the local police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the theft, loss or damage occurred, and obtain a copy of their report. If a report is not made, the claim may not be paid.

Things you might need to provide

When claiming, you must give the insurer all the information and documentation they may request in order to properly assess any claim. Depending on the type of claim, this may include, but is not limited to, medical evidence, police reports, receipts, invoices, airline, train or bus tickets and luggage tags.

How to submit a travel insurance claim

To save you time, the travel insurance claims process is as straightforward as possible. Simply follow the steps below.

  1. Go to the Travel Claims website
  2. Log in using your Westpac travel insurance policy number, surname and date of birth
  3. Download, print and complete the relevant sections of the travel insurance claim form
  4. Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required
  5. Email, fax or post your completed claim form and supporting documentation to:
    Fax+617 3305 7016
    Post: Westpac Travel Insurance
             PO Box 162
             Toowong Qld 4066 

If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.

Help with a travel insurance claim

  • Call 1800 502 077 within Australia
  • Call +617 3305 7499 and reverse charges if overseas.

Credit card travel insurance claims

Learn more about making a claim on the Complimentary Overseas Travel Insurance policy, available with some credit cards.

This information about Westpac Travel Insurance and the benefits available under the policy is a summary only. Like all insurance, terms, conditions, limits and exclusions apply. You should consider whether this insurance product is suitable for your circumstances and always read the Product Disclosure Statement (PDS) (PDF 414KB) for Comprehensive, Domestic, Essentials and Multi-Trip Insurance.

Things you should know

Westpac Travel Insurance Product Disclosure Statement (PDS) (PDF 414KB) (PDF 414KB)

* Travel insurance is arranged by Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply.  This information is general only and does not take your personal objectives, circumstances or needs into account. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

By clicking on Get a quote you will enter a third party site hosted by Allianz. Any personal information you provide to Allianz’s hosted site will be collected, used and disclosed in accordance with Allianz’s Privacy Statement and Privacy Policy.

Westpac's Privacy Policy is available at or by calling 132 032. It covers:

  • How you can access the personal information Westpac holds about you and ask for it to be corrected;
  • How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
  • How Westpac collect, hold, use and disclose your personal information in more detail.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.