Travel insurance

In Australia:

Call 1800 502 077 (Monday to Friday between 8am and 6pm (AEST) (excluding public holidays).

Online: Travel claims website

Email: claims@travelclaims.com.au

If overseas:

• Online: Travel claims website
  
• Call +617 3305 7499 and reverse charges for any medical emergency
  
• Email: claims@travelclaims.com.au or
• Fax: on +617 3305 7016.

Stolen, lost or damaged property

If your property is stolen, lost or damaged, you must report this within 24 hours to the local police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the theft, loss or damage occurred, and obtain a copy of their report. If a report is not made, the claim may not be paid.

Things you might need to provide

When claiming, you must give the insurer all the information and documentation they may request in order to properly assess any claim. Depending on the type of claim, this may include, but is not limited to, medical evidence, police reports, receipts, invoices, airline, train or bus tickets and luggage tags.

How to submit a travel insurance claim

To save you time, the travel insurance claims process is as straightforward as possible. Simply follow the steps below.

1. Go to the Travel Claims website
2. Log in using your Westpac travel insurance policy number, surname and date of birth
3. Download, print and complete the relevant sections of the travel insurance claim form
4. Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required
5. Email, fax or post your completed claim form and supporting documentation to:
   Fax: +617 3305 7016
   Email: claims@travelclaims.com.au
   Post: Westpac Travel Insurance
            PO Box 162
            Toowong Qld 4066 
            Australia

If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.

Help with a travel insurance claim

• Call 1800 502 077 within Australia
• Call +617 3305 7499 and reverse charges if overseas.

Credit card travel insurance claims

Learn more about making a claim on the Complimentary Overseas Travel Insurance policy, available with some credit cards.

This information about Westpac Travel Insurance and the benefits available under the policy is a summary only. Like all insurance, terms, conditions, limits and exclusions apply. You should consider whether this insurance product is suitable for your circumstances and always read the Product Disclosure Statement (PDS) (PDF 414KB) for Comprehensive, Domestic, Essentials and Multi-Trip Insurance.