Make an insurance claim

Connect with our insurance partners for claims assistance.

Are you in an emergency?

Let's get you sorted first.

Home emergency

Make sure you and your property are safe. Call 1300 369 989.
 

Car accident

If you are involved in a car accident call 1800 502 077.
 

Travel emergency

  • Call 1800 010 075 within Australia
  • Call +617 3305 7499 (overseas) Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

Home Insurance

Start your claim online or call Allianz 1300 369 989.

Start your claim online Call 1300 369 989

Car Insurance

Start your claim online or call Allianz 1800 502 077.

Start your claim online Call 1800 502 077

Travel Insurance

Start your claim online with Allianz Global Assistance or call 1800 502 077 Monday to Friday between 8am and 7pm (Sydney time), Saturday 8am and 5pm (Sydney time), excluding public holidays.

If overseas:

Call +617 3305 7499 Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.


Email:
travelclaims@allianz-assistance.com.au

Start your claim online Call 1800 502 077

Westpac Credit Card Complimentary Insurance

Start your claim online 24 hours a day, 7 days a week or alternatively call Allianz Global Assistance on 1800 091 710, 8am to 8pm AEST Monday to Friday, and 8 am to 5pm AEST, Saturday (within Australia).

Start your claim online Call 1800 091 710

Boat Insurance

Submit your boat insurance claim online 24 hours a day, 7 days a week. Alternatively, you can call 1800 502 077, Mon–Fri, 8.30am–7pm, Sat-Sun, 8am–5pm (Sydney time).

Start your claim online Call 1800 502 077

Caravan and Trailer Insurance

Start your claim online or call Allianz 1800 502 077.

Start your claim online Call 1800 502 077

Credit Card and Loan Repayment Insurance

To lodge a claim, call Allianz on 1300 369 989.

Call 1300 369 989

Life Insurance

To lodge a Term Life, Total and Permanent Disability, Income Protection or Trauma Insurance claim, call TAL on 1800 101 016, Monday to Friday 8.30am–5.30pm (Sydney time).

Call 1800 101 016
Things you should know

Any financial product advice provided on this page is general in nature and does not take into account your personal circumstances. Before making a decision on any insurance product, please consider the relevant Product Disclosure Statement, supplementary PDS (if applicable) and Target Market Determination. Westpac does not guarantee any insurance and cover is subject to your application for insurance being accepted by the insurer. 

General Insurance​

Westpac can arrange for the initial issue of the following insurance:​

If you purchase Home & Contents, Landlord Insurance or Motor Insurance with Allianz the Bank will receive a commission of up to 12% of the premium excluding Government fees and charges, plus GST.​

Westpac can refer customers to Allianz, Club Marine Limited ABN 12 007 588 347 AFSL 236916 (Club Marine) and AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA) (both Club Marine and AGA act as an agent under a binder for Allianz), respectively, for each of the following insurance:​

  • Caravan & Trailer Insurance issued by Allianz,​
  • Pleasure Craft Insurance issued by Club Marine,​
  • Travel Insurance issued by AGA for the insurer Allianz.​

If you purchase Caravan & Trailer, Pleasure Craft or Travel Insurance with Allianz the Bank will receive a commission of up to 10% of the premium excluding Government fees and charges, plus GST. 

Life Insurance

Life Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life). TAL Life is part of the TAL Dai-ichi Life Australia Pty Ltd ABN 97 150 070 483 group of companies (TAL). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) refers customers to TAL but does not guarantee the insurance.​

If you purchase Life Insurance with TAL the Bank will receive a commission of 10% of the premiums (exclusive of GST) for the period you continue to hold a policy.

Complimentary Credit Card and Card and Loan Repayment Insurance​

Products are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (AAIL) (issuer of the unfit for work and job loss covers) and TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) (issuer of the death cover). TAL Life is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies. Westpac is a trademark of Westpac Banking Corporation ABN 33 007 457 141 and is used by AAIL under licence. This information does not take into account your personal circumstances, objectives, financial situation, or needs so please consider the Product Disclosure Statement and policy wording. To obtain a copy please call 1300 369 989.

Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries.​

Westpac's Privacy Statement is available at westpac.com.au/privacy/privacy-statement or by calling 132 032 8am - 8pm Sydney time, 7 days. It covers:

  • How you can access the personal information Westpac holds about you and ask for it to be corrected;
  • How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
  • How Westpac collect, hold, use and disclose your personal information in more detail.

View the Westpac Retail and Business Banking Financial Services Guide and Credit Guide (PDF 249KB)