Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Helping our customers and communities impacted by disasters with relief packages and support to recover and rebuild.

COVID-19 Customer Support

It’s been a hard year for many of us tackling the pandemic and the economic challenges it’s raised. We’re here to support you if you need it.

Drought Assistance

We're committed to helping drought affected farmers, communities and business owners.

Disaster Relief Package

If you’ve recently been affected by a natural disaster, we can help you when you need it most.

Insurance claim

If you need to make an immediate insurance claim, we’re here to help.

Disaster Relief

We have a proud history of helping our customers, communities and employees when natural disasters hit, such as bushfires, floods and cyclones.

What to do after an emergency

  • Westpac customers who are suffering hardship as a result of disasters are encouraged to contact Westpac Assist.
  • Phone: 1800 067 497 (8:30am to 7:30pm Monday to Friday EST) 9:30am to 6:00pm on Saturday.
  • Or visit their local Westpac Branch to discuss their circumstances and the financial relief that may be available.
  • If you have been affected by a Natural Disaster, such as bushfires, floods, cyclones, you could also make a claim.
  • Affected business customers can contact us on 1800 029 749.

How you can help

Right now, one of the most effective ways to get involved is by donating to emergency relief charities.

Find out more