Make a Home Insurance Claim
Before you submit a claim
- Make sure you and your property are safe. Do everything you can to prevent further loss or damage to your property.
- Contact the police on 000 if the damage is malicious, property has been stolen or your home was illegally entered.
- Contact State Emergency Services (SES) on 132 500 for fire, flood and storm emergencies.
Contact Allianz if you have damage caused by water, or require emergency repairs or urgent assistance because:
- There is no power or running water to the property.
- Local authorities will not allow you to access or live in your home.
- You're unable to close or lock all windows and doors.
- There is water damage to your home or contents.
- There is an opening in the building which allows the elements in (e.g. a hole in the roof).
Submit your claim online 24/7
Frequently asked questions
For urgent assistance, call the SES on 132 500.
Your “sum insured” is the amount for which your building, contents, personal valuables, and legal liability are covered – it will be shown in your policy schedule. You choose the sum insured for your building and/or contents policy and for some listed items of contents and specified personal valuables. In some cases there is a maximum amount payable for certain items and benefits which are outlined within the PDS. Home Insurance calculators can help you understand how much cover you may need.1
Your “sum insured” is the amount for which your building, contents, personal valuables, and legal liability are covered – it will be shown in your policy schedule. You choose the sum insured for your building and/or contents policy and for some listed items of contents and specified personal valuables. In some cases there is a maximum amount payable for certain items and benefits which are outlined within the PDS. Home Insurance calculators can help you understand how much cover you may need.1
A good analogy that was used by the claims team was, imagine if you were to tip your house upside down, think of everything that would fall out… that’s your contents. Many people tend to underinsure their contents.
Things you should know
1The Building and Contents calculators provided by Allianz through a third-party provider, are intended as a guide only. For a more accurate cost to rebuild your home or replace your contents, consider obtaining a professional valuation from a licensed builder or professional valuer.
Any financial product advice provided on this page is general in nature and does not take into account your personal circumstances. Before making a decision, please consider the relevant Product Disclosure Statement (PDS), supplementary PDS (if applicable) and Target Market Determination (TMD). To see some of the events covered and not covered, please refer to the Key Facts Sheet (KFS).
Home & Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) arranges the initial issue of the insurance under a distribution agreement with Allianz but does not guarantee the insurance.
If you purchase Home & Contents or Landlord Insurance with Allianz the Bank will receive a commission of up to 12% of the premium excluding Government fees and charges, plus GST.
Westpac's Privacy Statement is available at westpac.com.au/privacy/privacy-statement or by calling 132 032 8am - 8pm Sydney time, 7 days. It covers:
- How you can access the personal information Westpac holds about you and ask for it to be corrected;
- How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
- How Westpac collect, hold, use and disclose your personal information in more detail.