Make a Home Insurance claim
Before you submit a claim
Frequently asked questions
For urgent assistance, call the SES on 132 500.
Your "sum insured" is the amount for which your building, contents, personal valuables, and legal liability are covered – it will be shown in your policy schedule. You choose the sum insured for your building and/or contents policy and for some listed items of contents and specified personal valuables. In some cases there is a maximum amount payable for certain items and benefits which are outlined within the PDS. We have an online calculator to help you.1
Your "sum insured" is the amount for which your building, contents, personal valuables, and legal liability are covered – it will be shown in your policy schedule. You choose the sum insured for your building and/or contents policy and for some listed items of contents and specified personal valuables. In some cases there is a maximum amount payable for certain items and benefits which are outlined within the PDS. We have an online calculator to help you.1
A good analogy that was used by the claims team was, imagine if you were to tip your house upside down, think of everything that would fall out… that’s your contents. Many people tend to underinsure their contents.
Help when you need it
Make a Car Insurance claim
If you’re a Westpac Car Insurance customer impacted by severe weather and need help with a claim, please call 1300 369 989 or submit your claim online.
Disaster relief and support
If you've been affected by a disaster, we have a range of support packages to help you in the aftermath.
Financial resources
Explore our financial resources and tools aimed at helping you recover and get back on your feet.
Things you should know
1The Building and Contents calculators provided by Allianz through a third-party provider, are intended as a guide only. For a more accurate cost to rebuild your home or replace your contents, consider obtaining a professional valuation from a licensed builder or professional valuer.
Any financial product advice provided on this page is general in nature and does not take into account your personal circumstances. Before making a decision, please consider the relevant Product Disclosure Statement (PDS), supplementary PDS (if applicable) and Target Market Determination (TMD). To see some of the events covered and not covered, please refer to the Key Facts Sheet (KFS).
Home & Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) arranges the initial issue of the insurance under a distribution agreement with Allianz but does not guarantee the insurance.
If you purchase Home & Contents or Landlord Insurance with Allianz the Bank will receive a commission of up to 12% of the premium excluding Government fees and charges, plus GST.
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