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Make a claim

If something happens to your home and the things you love, we know you’ll want help fast. So making a claim is simple.

Step 1: Make sure you're safe 

Step 2: Do what you can to make sure your property is safe

Step 3: Call the police if necessary

Step 4: Lodge your claim:


What happens after you've lodged your claim?

You will receive notification from our Claims team confirming your claim number, as well as advice on the next steps.

An assessor may be required to inspect your home and any damage that may have occurred. We ask that you assist and co-operate with any enquiries.

We may also request further information and documentation from you, to assist in the assessment of your claim. For example: we may need a police report or copies of original receipts for items you're claiming.

If no further information is needed, your claim will be settled within 10 business days.

If you need help at any time
, or want to track the progress of your claim, please call us on the relevant numbers below and quote your claim number:

  • Landlord Claims, Escape of liquid, Impact, Fire, Theft and Malicious Acts: 1300 666 424

  • Weather Events: 1300 361 275
  • Accidental Damage, Accidental Loss and Electrical Motor Burnout: 1300 112 140


Things you should know

Westpac Retail and Business Banking Financial Services Guide, Credit Guide and Privacy Statement (PDF 85KB)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statements (applicable to policies issued or renewed on or after 1 July 2019) (PDF 339KB)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statement (applicable to policies initially issued in the period between 30 June 2018 and 30 June 2019; or renewed in the period between 30 July 2018 and 30 June 2019) (PDF 328KB)

View the Home and Contents Insurance Key Fact Sheets.

Home and Contents Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). Westpac Banking Corporation ABN 33 007 457 141 distributes the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.