Make a Home Insurance Claim
Before you submit a claim
- Make sure you and your property are safe. Do everything you can to prevent further loss or damage to your property.
- Contact the police on 000 if the damage is malicious, property has been stolen or your home was illegally entered.
- Contact State Emergency Services (SES) on 132 500 for fire, flood and storm emergencies.
Contact Allianz if you have damage caused by water, or require emergency repairs or urgent assistance because:
- There is no power or running water to the property.
- Local authorities will not allow you to access or live in your home.
- You're unable to close or lock all windows and doors.
- There is water damage to your home or contents.
- There is an opening in the building which allows the elements in (e.g. a hole in the roof).
Submit your claim online 24/7
Frequently asked questions
For urgent assistance, call the SES on 132 500.
Your “sum insured” is the amount for which your building, contents, personal valuables, and legal liability are covered – it will be shown in your policy schedule. You choose the sum insured for your building and/or contents policy and for some listed items of contents and specified personal valuables. In some cases there is a maximum amount payable for certain items and benefits which are outlined within the PDS. We have an online calculator to help you.
Your “sum insured” is the amount for which your building, contents, personal valuables, and legal liability are covered – it will be shown in your policy schedule. You choose the sum insured for your building and/or contents policy and for some listed items of contents and specified personal valuables. In some cases there is a maximum amount payable for certain items and benefits which are outlined within the PDS. We have an online calculator to help you.
A good analogy that was used by the claims team was, imagine if you were to tip your house upside down, think of everything that would fall out… that’s your contents. Many people tend to underinsure their contents.
Things you should know
^The Building and Contents calculators provided by Allianz through a third party provider, are intended as a guide only. For a more accurate rebuilding cost, consider obtaining a professional valuation from a licensed builder or professional valuer.
For the standard terms, conditions and exclusions about our Home & Landlord Insurance, please refer to the relevant Product Disclosure Statement (PDS) and any supplementary PDS (if applicable). To see some of the events covered and not covered, please refer to our Key Fact Sheets (KFS).
Home and Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 arranges the initial issue of the insurance under a distribution arrangement with Allianz, but does not guarantee the insurance. This information does not take into account your personal circumstances. Before making a decision, please consider the relevant Product Disclosure Statement. For more information call Westpac on 1300 650 255.
If you take out Home and Contents or Landlord Insurance with Allianz the Bank will receive a commission of up to 12% of the premium (exclusive of GST).
A target market determination has been made for this product. Please visit www.westpac.com.au/tmd for the target market determination.