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Make a claim

How to claim  

Start your claim online or call 1800 502 077 if you need assistance with your claim. You will receive a confirmation number for your reference once it is submitted.

Once it is lodged, a friendly claims consultant will contact you as soon as possible.

If you're involved in an accident
  • Call 1800 502 077 as soon as possible
  • Take all reasonable steps to prevent any further loss or damage from occurring
  • Don’t admit to anyone involved that you were at fault
  • Write down the full names, addresses and phone number of all drivers, passengers and witnesses involved, the vehicle registration numbers and insurance details of all vehicles involved and gather any other evidence or information to support your claim (such as medical certificates and reports)


After an accident, it’s a good idea to note the name of the police officer and police station where you made the report, obtain the police event number and the details of those involved in the accident as they may be needed during the processing of any claim.   

If your car is stolen or maliciously damaged

You must call the police if your car is stolen or maliciously damaged. You may need to provide the name of the police officer and police stations where you made the report.