Make a Car Insurance claim

Before you submit a claim

If you're involved in an accident

  • Make sure you and your property are safe. Do everything you can to prevent further loss or damage.
  • Contact the police on 000 if anyone has been injured, the damage is malicious or your car has been stolen.

How to make a claim

Lodge a claim online or call Allianz on 1800 502 077.  You will receive a confirmation number for your reference once it is submitted.

Claim online Call 1800 502 077

Help when you need it

Make a Home Insurance claim

If you’re a Westpac Home Insurance customer impacted by severe weather and need help with a claim, please call 1300 369 989 or submit your claim online.

Disaster relief and support

If you've been affected by a disaster, we have a range of support packages to help you in the aftermath.

Access disaster relief support

Financial resources

Explore our financial resources and tools aimed at helping you recover and get back on your feet.

Explore tools and resources

Get a quote

Get a quote online or call

1800 502 077

Retrieve a quote

Get a quote

Check or change your cover

Call the specialist Westpac Insurance team at Allianz on

1800 502 077

(+61 2 8258 6838 from overseas)

8am–9pm, Mon–Fri
8am–5pm, Sat–Sun
(Sydney time)

Make a claim

Lodge your claim online 24/7 with Allianz using the online claim form, or call

1800 502 077

Make a claim

Things you should know

Any financial product advice provided on this page is general in nature and does not take into account your personal circumstances. Before making a decision, please consider the relevant Product Disclosure Statement (PDS), supplementary PDS (if applicable), Premium, Excess, Discount and Options Guide (PED) (PDF 81KB) and Target Market Determination (TMD). ​​

Motor Insurance is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) arranges the initial issue of the insurance under a distribution agreement with Allianz but does not guarantee the insurance.

By selecting 'Get a quote' you will enter a third-party site hosted by Allianz. Any personal information you provide to Allianz will be collected, used and disclosed in accordance with Allianz's Privacy Statement and Privacy Policy available on their website. 

If you purchase Motor Insurance with Allianz the Bank will receive a commission of up to 12% of the premium excluding Government fees and charges, plus GST.

Westpac's Privacy Statement is available at westpac.com.au/privacy/privacy-statement or by calling 132 032 8am - 8pm Sydney time, 7 days. It covers:

  • How you can access the personal information Westpac holds about you and ask for it to be corrected;
  • How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
  • How Westpac collect, hold, use and disclose your personal information in more detail.

View the Westpac Retail and Business Banking Financial Services Guide and Credit Guide (PDF 249KB)