The information below is a summary only of the complimentary insurance covers we have available to Westpac cardholders on selected personal credit cards . Please refer to the Westpac Credit Cards Complimentary Insurance Policy for full details on benefits, terms, limits, conditions and exclusions. An excess may be deducted from certain payments as detailed in the policy booklet.
Complimentary Insurances
To make a claim and to check or get confirmation of your eligibility for international travel insurance, we encourage you go online to Allianz Global Assistance. International travel insurance claims can be lodged online 24 hours a day, 7 days a week. Alternatively, you can contact them on 1800 091 710.
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Making a claim
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From 30 September 2026, we're making changes to some Westpac Credit Card fees and rates, including updates to the Rewards Points program. Find out more
From 1 October 2026, we’re making changes to the Westpac Credit Cards Complimentary Insurance Policy. Find out more
Important notice
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Heading overseas soon? Here’s our checklist for before you go.
| Cover Type | Cover details and Eligible Products |
| International Travel Insurance |
Access to up to 6 months' complimentary cover for Level 1 Cards or up to 3 months’ complimentary cover for Level 2 Cards for International Travel Insurance when you meet the eligibility criteria as set out in the Credit Card Complimentary Insurance Policy including prepaying $500 of your travel costs to your eligible card and holding a return overseas ticket before departing Australia, (see policy document for full eligibility criteria, terms, conditions, and exclusions).[#] Eligible Products Level 1 Cards
Level 2 Cards
|
| Purchase Protection Insurance |
Access to up to 4 months Purchase Protection Insurance on eligible purchases, as set out in the Credit Card Complimentary Insurance Policy (terms, conditions, exclusions and eligibility criteria apply).[#] Eligible Products
|
| Extended Warranty Insurance |
Up to 24 months extended warranty insurance cover (in addition to the manufacturer's expressed Australian warranty) on a range of personal items purchased using your Credit Card (terms, conditions, exclusions and eligibility criteria apply).[#] Eligible Products
|
| Overseas Transit Accident Insurance |
Overseas Transit Accident insurance covers against specified accidental death or injury when sustained overseas while riding, boarding or alighting as a passenger in a plane, bus, train or shorthaul ferry when you have purchased the tickets for the entire trip using your Credit Card before you leave (terms, conditions, exclusions and eligibility criteria apply).[#] Eligible Products
|
| Rental Vehicle Excess Insurance |
Rental Vehicle Excess Insurances covers the maximum total limit of up to the amount specified in your rental vehicle agreement or $5,500, whichever is the lesser. (terms, conditions, exclusions and eligibility criteria apply).[#] Eligible Products
|
| Interstate Flight Inconvenience Insurance |
Interstate Flight Inconvenience Insurance covers against Cancellation, Flight Delay, Luggage, Luggage Delay and Funeral Expenses when you charge the entire cost of the return interstate flight to your eligible credit card (terms, conditions, exclusions and eligibility criteria apply).[#] Eligible Products
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Making a claim
If you want to make a claim under this policy, you must:
Whilst you are overseas:
- Phone: +61 7 3305 7468
- Online: insurance.agaassistance.com.au/westpac
- Email: travelclaims@allianz-assistance.com.au
Allianz Global Assistance will request documentation to confirm your eligibility and process your claim.
If you are in Australia, (or when you return to Australia) you should follow the steps listed below.
Contact Allianz Global Assistance on 1800 091 710 as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.
Want to know more?
You can find out more about making a claim in the Westpac Credit Cards Complimentary Insurance Policy.
Please visit the Allianz Global Assistance website for helpful FAQs and claims forms you can download.