FAQs

If the delivery address shown in the email is correct, no action is required.
 

If the address is incorrect or has changed:

• If you’re a sole trader: You’re authorised to update the address yourself.

• For all other entity types: A duly authorised signatory (e.g. Director, Trustee or Partner) will need to update the address on behalf of the business
   

Please update the address by the date shown in the email to avoid delays.

No - you can't have a different delivery address for individual cards as they are linked to the same facility.
 

If you update the address, the change will apply to all cards linked to that Facility Number.

If you can’t see a card that is due to expire soon, it may be because the card is inactive.
 

Inactive cards aren’t reissued as part of the renewal process, so they won’t be included in this email.

We ask you to update your address at least 90 days before your card expires to ensure it’s processed in time. New cards are typically produced about 60 days prior to expiry, so early updates help ensure your card is sent to the correct address and arrive on time.

New Business Debit Cards are typically sent in the weeks leading up to your card expiry date, provided your address has been confirmed or updated in time.
 

If your address is correct, you should receive your new card before your current card expires.
 

If your address is updated after the date shown in the email, there may be a delay in receiving your new card.

If the delivery address is incorrect and not updated by the date shown in the email, the new card may be delayed or sent to the wrong address.

If your new card doesn’t arrive, please contact us using the number provided in your email or reach out to your Relationship Manager.
 

We’ll help resolve this for you, including arranging for a replacement card to be issued and delivered to the correct address, if required.

The delivery address can be updated by the following authorised parties:

• Sole traders: The account holder

• All other businesses: A duly authorised signatory
   

You can update the address in one of the following ways (please have the Facility Number ready, as shown in the table in the email under “Card Facility Number”, next to the card number)
 

Option 1: Contact us by phone

• Call the number listed in the email if you don’t have a Relationship Manager, or
• Contact your Relationship Manager.
   

Option 2: Visit a Westpac branch with valid identification
 

Important: To avoid delays, please complete any address updates by the date shown in the email. This helps ensure that the new card can be issued and delivered to the correct address.
 

If you notice any other details that are incorrect, please let us know when you contact us so we can help update them.

No. At this stage, delivery address updates for Business Debit Cards cannot be completed through Online Banking.
 

Card delivery details are managed separately, so updating your address in Online Banking or your customer profile will not update the delivery address for your card.
 

Please refer to “How do I update the delivery address?” for the available options.

Yes. You can continue using your existing Business Debit Card until the end of the expiry month.  Please refer to the expiry date on the front of the card.

If the Business Debit Card has already been added to a digital wallet, it will continue to work while the new card is being delivered.

Yes, your new card will need to be activated before you can use it. Please follow the instructions provided with the new card.

If you have questions, please contact us using the number listed in the email, or your Relationship Manager, or visit a Westpac branch with valid identification.