Getting started as an Administrator in Online Banking

Enhanced safety with Security Devices

To approve payments or make changes in Online Banking, you’ll need a security device – either a Westpac Protect™ SMS Code or a SecurID® token. A security device helps to keep you and your staff safe online. We recommend that you set up a security device for anyone who will do banking on behalf of your business. 

Note: You will only need a token if you or your staff are making payments over $200K, if you’re regularly in a mobile blackspot, or overseas locations.

Set up users and account access

Administrators decide who will have access to Online Banking and set up the people who will approve tasks like managing payees, funds transfers and opening new accounts. For example, you might make international payments, but you may only want to allow certain users to approve the payments.

You can also opt to give access to your accounts to a third party for them to view alongside their accounts.

Before you set up a user you will need their:

• Full name from their ID or Westpac account (if they are already a customer)
• 8-digit customer number (if applicable)
• Date of birth
• Email address.

Add a new user

In Online Banking

1. Go to Administration, then select User administration
2. Select the Add user button
3. Enter your new user’s details, which accounts you’d like them to access and what actions you’d like them to take in Online Banking
4. Select Add user.

If a new user has not been identified by us, they will not be able to make payments. A letter can be generated from Westpac Online Banking for the user to take into any Westpac branch to be identified.

Flexible daily payment limits

A daily payment limit is the amount of money you and your staff can transact per day in Online Banking or the Westpac App. You can set one for the overall business and you also can set up limits for each individual user. 

Set your business daily payment limit

Set payment limits for each user

In Online Banking

1. Select Administration then Payment limits
2. Under View limit for, select a User from the drop-down menu
3. Select Update limit, enter the new limit, then select Save.

Note: An individual user can only transact up to their daily limit and this cannot exceed your business daily payment limit. When you are increasing a user’s limit, make sure you also increase the business limit at the same time, or the transaction will fail.

Faster transactions with payment templates

If you regularly make funds transfers, BPAY® or Pay Anyone payments, you can create a payment template to make it easier to manage regular payments.

Set up a payment template

In Online Banking

1. Go to Payments, then select Templates
2. Select Add new template​
3. Enter the template name, then select payment method – BPAY, Funds Transfer or Pay Anyone/Funds Transfer.
4. Select the Account, Payer name and Description (optional) then select Create​
5. Select the Payee. Once completed, select Close.