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A User’s Guide to Getting started with Online Banking for Business

Welcome to Online Banking for Business. It’s great to have you onboard.

New to Online Banking? Here are some simple steps that you can take to get the most out of Online Banking for Business. 

Let’s get started.

Step 1: Activate your security device

To make or approve payments in Online Banking, you will need a security device – either Westpac Protect™ SMS Code or a SecurID® token. These security devices generate a code to provide additional safeguard against fraud. 

Your Administrator would have set up a security device for you, but it will not work until you activate it in Online Banking.

Here’s how to activate an SMS code

In the Westpac App

Before trying these instructions make sure you  update to the latest version of the app.  
  1. Search SMS code and token in the Smart Search bar
  2. Tap Register for SMS Code
  3. Confirm your mobile number and tap Confirm number
  4. Enter the SMS Code sent to your device
  5. Tap Continue.

In Online Banking

  1. Select Service, then Security Settings
  2. Select Activate (next to SMS Code) 
  3. Check your mobile number and select Confirm
  4. Enter the SMS code sent to your device and 
  5. Select Authorise.

Here’s how to activate your token from a desktop

In Online Banking

  1. Select Service, then Security Settings
  2. Select Authorise token
  3. Enter the serial number on the back of the SecurID® token and select Authorise.

Step 2: Find your administrator

Do you know the administrator of Online Banking for your business? An administrator will manage your access levels and security devices, so it’s important to find out who the administrators are in your business in case you need help. 

Here’s how to find your administrator:

In Online Banking

  1. Select Service, then Preferences
  2. Select Profile access to view your administrators 

Step 3: Check your access to accounts and payments

Can you see all the business bank accounts that you need to access? If you can, that’s great. If not, speak to your administrator. Your administrator can also give you permission to open new accounts on behalf of the business.

If you’re transferring funds and making regular or recurring payments on behalf of the business, your administrator will need to give you access. So, check with them if you’re having any issues.

Step 4: Discover your daily payment limit

A daily payment limit is the amount of money you can transact per day in Online Banking or the Westpac App. Your administrator will set up a payment limit for the business and will also set your daily payment limit if you are an approver.

If you’re an approver and you cannot process all the payments you need to make in one day, you can request for your Daily Payment Limit to be changed.

Here’s how to view or change your daily payment limit:

In Online Banking

  1. Select Service then Request Daily Payment Limit change
  2. Enter the new amount, then select Submit

Note: You can only transact in amounts up to your individual daily limit and these cannot exceed the daily payment limit for the business.

Step 5: Set up your payees and payments

If you are an approver, the final step is to set up your payees and payments. If you regularly make funds transfers, BPAY® or Pay Anyone payments, you can also create a payment template to make it easier to manage regular payments. 

Here’s how to set up a payment template:

In Online Banking

  1. Navigate to Payments, then select Templates
  2. Select Add new template
  3. Enter a Template name and select your Payment method
  4. Select the From account, Payer name and Description (optional), then select Create
  5. Select the Payee, then Close.

Here’s how to add a new payee:

In Online Banking

  1. Navigate to Payments, then select Payees & BPAY® billers
  2. Select Create new payee
  3. Choose the payment method - BPAY®, Pay Anyone, international or recurring payments 
  4. Enter the payment details
  5. Select Confirm.

Get more out of Online Banking

Business Daily Payment Limits explained

Learn more about daily payment limits with our handy guide.

Time-saving online payment features

Take the hassle out of paying staff and suppliers with our payment features, designed to make your business banking easier.

Things you should know

Westpac Online Banking Terms and Conditions (PDF 555KB)

BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.