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How to add a new User to your Online Banking for Business

Give a trusted employee or accountant access to your Westpac Online Banking.

What do I need before I can give access to my accounts?

To add a User to your business network, you must be an Administrator of the network and signed in from a desktop. Before you start, have your security token to hand and make sure you know the following information about your new Users:

  • Full name as registered with Westpac (or as written on their ID if not a customer)
  • 8-digit customer number (if the new User is already a Westpac customer)
  • Date of birth
  • Email address.


Please note, if the User you’re adding is already part of your network and you want to give them access to a new account, the process is different. Learn about removing existing Users in Westpac Online Banking.

How do I add a new User to my Westpac Online Banking?

  1. Sign in from a desktop using your 8-digit customer number and password. You have to be an Administrator to be able to complete this task.
  2. Go to Administration and select User administration
  3. Select the red Add User button
  4. Add your new User’s details
  5. Select the accounts to share and the level of access, then select Add User.


Key features of adding a User

  • Choose the level of access you want the new User to have with your business accounts
  • Set a payment limit and restrict what accounts and services the new User has access to
  • New User will have to switch Online Banking profiles to see your business accounts
  • Remove or change their account access in Online Banking.


What accounts can I share with my accountant?

When you add your accountant as a new User, you can select from the list of accounts owned by that Business network to share with them. This will exclude any accounts that have been third-partied to the business network and jointly owned accounts.

What if I have more than one Approver for administration tasks?

If your business network only requires one Administrator to perform admin tasks, your new User will now be active. However, if your Online Banking is set up to need more than one approval, the required number of extra Approvers will need to:

  1. Sign in to Westpac Online Banking from a desktop
  2. Select the Approval button near the Sign out button
  3. Select the Other task tab, where they will see User settings pending approval.


What do the steps look like?

Sign in to Online Banking on a desktop using your 8-digit customer number and password.

You have to be an Administrator to be able to complete this task.


Things you should know

If the User is an existing Westpac customer they will have immediate access to the profile.

If the User is new to Westpac (and does not need to approve payments and payees) a temporary password is generated for Westpac Online Banking and the User will have immediate view only access.

If the User is new to Westpac (and they do need to approve payments) a temporary password is generated for Westpac Online Banking and the new User will need to be identified at a Branch. The User will have view only access until then. A letter can be generated from Westpac Online Banking, printed and given to the User to take to a Branch.

If you would like to nominate this User as an Administrator there will be an option to ‘Print Form’ after set up.