Share access to your business bank accounts

Learn how to give trusted people access to your online business banking or credit card accounts.

How much access to my bank accounts can I provide? 

With Westpac Online Banking you can give a family member, co-worker, or a professional such as an accountant or bookkeeper, access to your accounts. There are two options:

 

  1. Add user – where all nominated users see the shared account(s) in the same view in Online Banking.
  2. Third-party access – where the shared account appears alongside other Westpac accounts viewed online by a third party, which could be a parent company, a subsidiary, or an accountant.

 

Whichever option you choose, you can nominate the level of access you provide:

  • Non-value access – allows users to view accounts in Online Banking
  • Value access – allows users to view accounts, create payments, and authorise payments. To help keep your online banking secure, value access users will need to be identified at a Westpac branch before they can make payments. 

How do I set up access to my bank accounts? 

To set up access to your accounts you will need to have a security device – either a SecurID® token or Westpac Protect™ SMS Code. Don’t have a security device? Find out which security device is right for you.

 

Then use our tool to find the best way to share your account access.

I am a

I would like to

I would like to

Is the person already registered for Westpac Online Banking?

Is the person already registered for Westpac Online Banking?

Are you happy for this person to view your accounts alongside their other accounts (third party access)?

Are you happy for this person to view your accounts alongside their other accounts (third party access)?

Are you happy for this person to view your accounts alongside their other accounts (third party access)?

Are you happy for this person to view your accounts alongside their other accounts (third party access)?

Before giving a third-party user access to your account(s), you will have to complete a form and take the form and the user into a branch. You’ll need to know their full name for the form, as it will need to match the identification they provide to the branch.

Key features

  • Choose the level of access the third-party user has to your business accounts and what they are permitted to do
  • The new user will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Go to Administration and select Account access levels
  2. Select the red button on the right, Add a third-party Westpac account or service
  3. Complete the form and take into a Westpac branch along with the new user, who will need to be identified for your security.

 

Learn how to update your third-party account access.


Please note, if you remove a User’s third-party access, any payments they may have scheduled will NOT be processed. If you change the User’s access (for example from value to non-value), then the payments scheduled will continue.

You can add a User in Online Banking.


Before you start, make sure you know their full name as registered with Westpac, Customer ID, date of birth and email address.

Key features

  • Choose the level of access the new User has to your business accounts
  • Set a payment limit and restrict what accounts and services the new User has access to
  • New User will have to switch Online Banking profiles to see your business accounts
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Go to Administration and select User Administration
  2. Select the red button on the right, Add user
  3. Complete the user details (in 3 steps), then select Add user on the final screen.

 

To make a new User an Administrator of your network or a senior approver, you will need to fill in the form that you will see once you’ve completed the steps above, and take the form and the user into a branch for verification.


If the User you’ve added is already part of your network, you can add the new account to their access in Online Banking. Learn more about editing or removing existing users.

Before giving a third-party User access to your account(s), you will have to complete a form and take it and the user into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party User has to your business accounts and what they are permitted to do
  • The new User will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Go to Administration and select Account access levels
  2. Select the red button on the right, Add a third-party Westpac account or service
  3. Complete the form and take into a Westpac branch along with the new User, who will need to be identified for your security.

 

Learn how to update your third-party account access.

Please note, if you remove a User’s third-party access, any payments they may have scheduled will NOT be processed. If you change the User’s access (for example from value to non-value), then the payments scheduled will continue.

You can add a User in Online Banking.

 

Before you start, make sure you know the new user’s full name, residential address, date of birth and email address.

Key features

  • Choose the level of access the new User has to your business accounts
  • Set a payment limit and restrict what accounts and services the new User has access to
  • New User will be given their own Online Banking profile to access your business account(s)
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Go to Administration and select User Administration
  2. Select the red button on the right, Add user
  3. Complete the user details (in 3 steps), then select Add user on the final screen.

 

To make a new User an Administrator of your network or a senior approver, you will need to fill in the form that you will see once you’ve completed the steps above, and take the form and the User into a branch for verification.

You can request access to someone else’s account by completing and submitting a Third Party Access Authority form.

If you are registered with Westpac Online Banking

In Online Banking

  1.  Go to Administration
  2. Select Account access levels
  3. Then select the red button on the right, Get access to a third-party Westpac account
  4. Complete the form and take into a Westpac branch along with the account owner. You should both have identification with you.

If you are not registered with Westpac Online Banking

  1. Complete the Third-Party Access Authority Form: 
    Download and fill out the Third-Party Access Authority Form (PDF 111KB). 
    Note: The Third-Party Access Authority form is for setting up access to Online Banking only. It does not change signatory access or apply to other channels, such as branch, ATM, or Telephone Banking.
  2. Visit a Branch: 
    Bring the completed form to a Westpac branch, along with:
  • The individual you wish to appoint as your third-party representative.
  • Identification for both you and the third-party representative.
  • Note: If you are living in Australia and unable to visit a branch due to mobility or other issues, you can complete a Certified Copy Certificate (PDF 654KB) and post it to a branch. The branch you send the form to must be the same one that the other party (account owner or third-party representative) will attend. The form allows for remote identification and it must include certified copies of your identification. For more information on how to get your documents certified, refer to How to get your documents certified (PDF 248KB).

 

Our branch team will assist you with the next steps to set up third-party access.  Please make an appointment to get started by using our Locate Us tool to find and contact your nearest branch. You will need to choose the level of access you would like to provide the third party on the form.

 

Third-Party Access Information

There are two types of access:

  • View-only Access (Non-Value Access): Third parties can view account balances, transactions, and statements, initiate a stop cheque request on the account(s).
  • Full Access (Value Access): In addition to the above, third parties can initiate and authorise payments, create or manage PayTo Payment Agreements, and make payments via Online Banking methods (e.g. Pay Anyone, Osko, etc.)

 

Sharing account access can simplify financial management and task delegation with trusted individuals. However, it's crucial to recognise and address potential risks associated with such arrangements.

Learn about Domestic Violence and Financial Abuse.

 

How to Remove or Edit Third-Party Access

Personal customers can update third-party access to their accounts by following these steps in Westpac Online Banking (Desktop):

  1. Select the account you want to update.
  2. Click on the down arrow next to the account details.
  3. Choose Remove third-party access.
  4. Confirm the action.


Important:

  • You can only remove or edit access for someone you have previously granted third-party access to.
  • Once third-party access is removed, it cannot be reinstated online. To restore access, you will need to complete the Third-Party Access Authority Form (PDF 111KB) and visit a branch. 
  • Changes only apply to online access and will not affect other third-party arrangements (e.g. authorised signatories). To make these changes, you will need to visit a branch. Please contact the branch to book an appointment with a banker.

 

Note:  If you're unable to remove third-party access via self serve, you can attend the branch or call us for assistance. 

Before you can give a third-party User access to your account(s), you will have to complete a form and take the form and the User into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party user has to your business accounts and what they are permitted to do
  • The new User will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Select the account you would like to give third-party access to
  2. Select Third-party access
  3. Complete the form that’s provided and take it into a Westpac branch along with the new User, who will need to be identified for your security.

 

Learn how to update your third-party account access.

 

Please note, if you remove a User’s third-party access, any payments they may have scheduled will NOT be processed. If you change the User’s access (for example from value to non-value), then the payments scheduled will continue.

You can add a User in Online Banking.

 

Before you start, make sure you know their full name as registered with Westpac, Customer ID, date of birth and email address.

Key features

  • Choose the level of access the new User has to your business accounts and what they are permitted to do
  • The new User will have to switch Online Banking profiles to see your business accounts
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Go to Service > Services
  2. Under Account services, select Share my account access
  3. Complete the new User’s details then select Submit
  4. Your new User will be notified in their Online Banking that you have shared your accounts with them.

 

Please note, it is your responsibility to share with the new User their Westpac customer ID (to sign in with) and their temporary password. This can be found once you have completed the sharing account access process.

Before you can give a third-party User access to your account(s), you will have to complete a form and take it and the User into a branch. You’ll need to know their full name for the form – as featured on whatever identification they provide to the branch.

Key features

  • Choose the level of access the third-party User has to your business accounts and what they are permitted to do
  • The new User will see your account(s) among their other Westpac accounts in one profile
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Select the account you would like to give third-party access to
  2. Select Third-party access
  3. Complete the form that’s provided and take it into a Westpac branch along with the new User, who will need to be identified for your security.

 

Learn how to update your third-party account access.

 

Please note, if you remove a User’s third-party access, any payments they may have scheduled will NOT be processed. If you change the User’s access (for example from value to non-value), then the payments scheduled will continue.

You can add a User in Online Banking.

 

Before you start, make sure you know the new User’s full name, residential address, date of birth and email address.

Key features

  • Choose the level of access the new User has to your business accounts and what they are permitted to do
  • New User will be given their own Online Banking profile to access your business account(s)
  • Remove or change their account access in Online Banking.

Step by step guide

In Online Banking

  1. Go to Service > Services
  2. Under Account services select Share my account access
  3. Complete the new User’s details, then select Submit
  4. The new User will be notified via email that you have shared an account with them.

 

Please note, it is your responsibility to share with the new User their Westpac customer ID (to sign in with) and their temporary password. This can be found once you have completed the sharing account access process.

You can request access to someone else’s account by completing and submitting a Third Party Access Authority form.

If you are registered with Westpac Online Banking

In Online Banking

  1. Select any of your accounts
  2. Select Third-party access
  3. Continue through to the form, making sure you select Get access to someone else’s account/credit card under What would you like to do?
  4. Complete the form and take into a Westpac branch along with the account owner. You should both have identification with you.

If you are not registered with Westpac Online Banking

  1. Download and complete our Third Party Access Authority form (PDF 111KB)
  2. Take the completed form and the account owner to a Westpac branch, making sure you both have identification.

Please refer to our Share account access page for tailored help for personal customers.

A network customer is someone who has (or is requesting) access to business bank accounts that belong to a company, so they would not be a sole trader or operating as a partnership.

Frequently asked questions

In Online Banking

An administrator of a business network can view and manage account access in Online Banking.

  1. Sign into Online Banking from a desktop
  2. Go to Administration > User Administration
  3. Select a user to see what accounts they have access to
  4. Make account access changes or simply view, then select Save.

 

A sole trader can view who has access to their accounts in Online Banking.

  1. Sign into Online Banking from a desktop
  2. Select an account from your dashboard to check who has access to it
  3. Select Account settings to show users and the type of access they have (third-party or shared account access).
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Sign in to add or manage access.

Find out more

Third Party Access Authority form

Set-up requires the account owners to have their signatures witnessed in-branch.

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Things you should know

Online Banking Terms and Conditions (PDF 620KB)

This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the terms and conditions at westpac.com.au before making a decision and consider whether the product is appropriate for you. Transaction fees may apply. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.