Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Manage your banking

Stay in control and manage your banking on the go with handy services and flexible security.


  • 'Get Cash' without your debit card from Westpac ATMs
  • Change your password within Mobile Banking
  • Find a Westpac ATM/branch 
  • Update your contact details at any time
  • When travelling overseas search for your nearest fee free global alliance partner ATM and let us know where you are going so we can help protect you from fraud

Need to switch profiles in the new App? 

When you update to the new Westpac App experience, you will notice we’ve changed the way you switch between Personal, Business and shared banking profiles.  


To switch from your Business/Shared profile: 

  1. Tap the menu icon, top left of your screen
  2. Tap your current profile to display all your profiles and select the profile you want to sign into. 


To switch from your Personal profile in the new App: 

  1. Tap Profile
  2. Tap your name
  3. Select the profile you want to sign into.

Safe and secure communication with us

Opt-in to a range of alerts to help better manage your finances - protect bonus interest and avoid late payment fees.


If you have an administrator who manages online banking on your behalf they can access administration tasks on mobile.

If you have given permission for others in your business to access your online banking, you can see which accounts they can use, what they can do and how much they can spend.

You or your administrator can add or suspend people who manage your online banking at any time and in an emergency can block a User's access to your business banking immediately.

Your administrator can update your Business Daily Limit and approve administration tasks anywhere, anytime - no need to wait until they get back to the office.

Changes made by your administrator will be reflected on desktop, mobile and tablet banking. For even more control over your banking, visit full online banking on your desktop.

Flexible security

Our Westpac Protect™ Adaptive Authentication technology provides a complete 'behind the scenes' fraud detection platform in real time, providing you with the highest levels of security. For increased security, you and the people who access your banking should set up Westpac Protect™ SMS Code or order a SecurID® token to authorise certain payments, manage limits and confirm certain transactions.

Things you should know

SecurID is a registered trademark of EMC Corporation.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers.
Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.  Westpac branch and banker locations are available within Australia only. Westpac, St.George, Bank of Melbourne and BankSA ATM locations are available within Australia, and Global Alliance ATMs are available worldwide.

Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions. Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.