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Westpac Added Online Security service

Extra security when shopping online

When shopping with participating online retailers, Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® services work with Westpac to authenticate your transaction using a 'One Time Password' to ensure that it is really you making the purchase. This additional layer of security is provided to you free of charge through Westpac's Added Online Security service.
 

MasterCard SecureCode. Verified by Visa. American Express SafeKey.




How it works

When making an online purchase at a participating online retailer, you may be required to enter a 'One Time Password' to authenticate the purchase before they accept your transaction using your Westpac Visa (credit or debit card) with Verified by Visa, Westpac Mastercard (credit or debit card) with Mastercard SecureCode or Westpac American Express credit card with American Express SafeKey.
 

Your 'One Time Password' will be sent to your nominated mobile number or email address that you have provided to Westpac.
 

Once received, you will need to enter that password into the 'One Time Password' field to complete your transaction.
 

Note: The 'One Time Password' is only valid to use for a single transaction.
 

To ensure we have your most recent mobile phone number and email address, simply update your details by:

  1. Logging into Online Banking
  2. Calling us on the number provided at the back of your card, or
  3. Visiting your nearest branch. 

Corporate Cards

Please contact your account administrator to update your mobile and email details. Alternatively, please call the Commercial Cards Line on 1300 650 107.

Like more information?

Updating your contact details 

Make sure to keep your mobile number and email address with us current.  You can update these details by: 

  1. Logging into Online Banking
  2. Calling us on the number provided at the back of your card, or
  3. Visiting your nearest branch.
     

If you don't provide us with a correct mobile number or email address, you may not be able to proceed with your online transaction at participating online retailers.