Contact Us with Westpac Connect
Existing Customer? to connect directly to our customer service team.
Use the app to skip the security questions and talk to the right personContact us nowConnect directly to our customer service team.
Need to speak to someone about your banking?
Get through to exactly who you’re after, faster
Calling us from within the app lets you skip the automated questions and get through to exactly who you’re after, faster.
Simply sign into your Westpac Live mobile app, tap “Contact Us”, choose your service, and get connected through.
How does it work?
The mobile banking app identifies you through fingerprint technology (or your four-digit PIN) on your smartphone so you will already be securely identified by the time you reach us.
That means you won't have to search for the number, or answer any security questions - we'll be ready to help you as soon as we receive the call.
How do I use Connect?
Step 1: Open your Westpac Live mobile app
Step 2: Sign in and tap Contact us on the action bar at the base of your Overview
Step 3: Select the product or service you need help with.
Things you should know
Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.
Standard call charges apply. Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.
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