Call us using Connect from within your Westpac Live mobile app, skip the automated questions, and we’ll know it’s you.
Need to speak to someone about your banking?
Try Connect – get through to exactly who you’re after, faster
Connect lets you skip the automated questions and get through to exactly who you’re after, faster. Simply log into your Westpac Live mobile app, tap Connect, choose your service, and get connected through.
How does it work?
The mobile banking app identifies you through fingerprint technology (or your four-digit PIN) on your smartphone so you will already be securely identified by the time you reach us.
That means you won't have to search for the number, or answer any security questions - we'll be ready to help you as soon as we receive the call.
Step 1: Tap Contact us on the action bar at the base of your Overview
Step 2: Tap Continue
Step 3: Select the product or service you need help with.
Our specialist staff will then be able to assist in resolving your enquiry.
Things you should know
Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.
Standard call charges apply. Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.
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