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Get to know Red

If you've got an everyday banking question, Red is here to help.

Red keeps you connected

An innovative virtual assistant ready to assist as your first point of contact - available 24 hours, 7 days a week. Simply type in what you need and Red will help guide you.


Red web chat

How Red can help

"I lost my card”

Whether you've misplaced your card and want to temporarily lock it or need to replace it, Red is here to help.

“How do I update my postal address?”

If you need to update your personal details or information, Red is here to help.

“Where’s my closest branch?”

For any general banking questions, Red is here to help.

“How do I set up auto payments?”

For assistance with Online and Mobile Banking features, Red is here to help point you in the right direction.

Where to find Red

Step 1

Step 1.

Log in to Westpac Live Online Banking. On the homepage, a 'Chat with us' tab will appear in the bottom right corner.

Step 2

Step 2.

Click on the 'Chat with us' tab to launch Red.

Keeping your data safe

Red is designed to help you easily navigate Westpac Live and assist with your banking questions. Like Westpac Live, your conversation with Red is secure and your personal information is protected at all times.

Red isn't designed to replace face-to-face communication. In fact, if you do need to speak with someone, Red is able to pass you on to the next available Westpac banker (Mon-Fri, 7am-10pm).


Frequently asked questions

Red is available within Westpac Live, our secure online banking platform, ensuring your personal information remains safe. You can find out more about how we protect you at the Westpac Protect Centre.

There’s times that you might ask a question that Red might not have heard before, try asking the question differently – shorter questions with a single query work best. If Red isn’t sure, our Customer Care chat team is available to assist Monday to Friday, 8am – 6pm AEST. Red will offer to transfer you across, including your conversation so you don’t need to repeat yourself.

Things you should know

Your use of Online and Mobile Banking is subject to the Westpac Online Banking Terms and Conditions. Internet connection is required to access Westpac Mobile Banking app. Normal data charges apply.

Red and chat bankers offer self-service support. Chat won't provide any product advice by considering your objectives, financial situation or needs. It will only provide factual information.

© 2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.