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Get to know Red

If you've got an everyday banking question, Red is here to help.

Our virtual assistant Red is available 24/7

Simply type in your question, and Red will help guide you.


Red web chat

How Red can help

"I lost my card”

If you’ve lost your card, want to lock it temporarily or need to replace it, Red is here to help.

“How do I update my address?”

If you need to update your contact details, Red is here to help.

“Where’s my closest branch?”

For any general banking questions, Red is here to help.

“How do I set up auto payments?”

For Online Banking and Westpac App features, Red is here to help.

Where to find Red

  • Select Chat with us on the main dashboard

Keeping your data safe

Red helps you navigate Online Banking and the Westpac App. If you need to chat to us, you can do this through Red 8am – 8pm Sydney Time, 7 days. Your conversation with Red is secure and your personal information protected at all times. More information: How we protect you


Frequently asked questions

Try to ask the question differently – shorter, simple questions work best. If Red still can’t answer, you can contact us in the Westpac App 8am – 8pm Sydney Time, 7 days. Red will transfer you and the chat, so you don’t need to repeat yourself.
Things you should know

Your use of Online Banking and the Westpac App is subject to the Westpac Online Banking Terms and Conditions. Internet connection is required to access the Westpac App. Normal data charges apply.

Red and chat bankers offer self-service support. Chat won't provide any product advice by considering your objectives, financial situation or needs. It will only provide factual information.

© 2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.