Say hello to Red, your helpful virtual assistant
Get to know Red
If you've got an everyday banking question, Red is here to help.
Our virtual assistant Red is available 24/7
Simply type in your question, and Red will help guide you.
How Red can help
"I lost my card”
If you’ve lost your card, want to lock it temporarily or need to replace it, Red is here to help.
“How do I update my address?”
If you need to update your contact details, Red is here to help.
“Where’s my closest branch?”
For any general banking questions, Red is here to help.
“How do I set up auto payments?”
For Online Banking and Westpac App features, Red is here to help.
How to find Red
In the Westpac App
- Tap Contact us at the top of the screen
- Under the Just ask us section, tap Chat now
In Online Banking
- Select Chat with us on the main dashboard
Keeping your data safe
Things you should know
Read the at westpac.com.au before making a decision and consider whether the product is right for you.
Red and chat bankers offer self-service support. Chat won't provide any product advice by considering your objectives, financial situation or needs. It will only provide factual information.
Westpac Mobile Banking applications are only available for use by Westpac Australia customers. Internet connection is needed to access Westpac Online Banking and the Westpac App. Normal mobile data charges apply.
Apple, the Apple logo and iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
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© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.