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Who can I contact if I need more help?

Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or bonus Cashback. You can contact ShopBack via the ShopBack app or website. You can also lodge a query with their Chatbot. For assistance on eligible Westpac products please see Westpac FAQ’s.

 

Online enquiries

Branch opening hours

All branches are open:
9:30am - 4pm, Mon - Thurs
9:30am - 5pm, Fri
Some branches now open weekends

Find a branch

Visit your local branch