FAQs

How do I make a Pay Anyone payment?

In the Westpac App

1. Tap $ in the bar menu​
2. Tap Pay someone​
3. Select a payee or Add to pay a new payee​
4. Enter the Amount, Schedule for and How often​
5. Enter a Description (optional) and tap Pay​
6. Tap Pay to complete the payment​

In Online Banking

1. Select Payment > Make a payment​
2. Select a payee or Pay new payee to add a payee​
3. Select From account and add Description​
4. Enter the Amount, Date and Payment frequency​
5. Select Continue​
6. Select Confirm to complete the payment​​
   

In the Westpac iPad App

1. Drag your From account to the Payment section​
2. Drop the coin onto Pay Anyone​
3. Tap To and select a payee or tap + to add a new payee​
4. Enter the Amount, Description and payment date​
5. Tap Make Payment then Confirm​
6. Enter the SMS code sent to your registered mobile​
7. Tap Authorise to complete the payment​

By phone

1. Call 132 032​
2. Select Option 1​
3. Key in your 8 digit Customer ID (you’ll find this on your statement)​
4. Key in your 3 digit access code​
5. Follow the prompts​