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We’ve listened to you – check out your new online features in this 90 second video.

Third party accounts

Want to manage who has access to your accounts? We have made some improvements in Westpac Live to give you more control over your third party accounts.

Sign in with Face ID technology

The Westpac Banking app now allows you to securely sign in using Facial Recognition technology. Available only on iPhone X.

Update your business address and phone number

You can now update your registered business address and add/update your phone number in Westpac Live1.

This can be done by the Administrator of your organisation and will follow the standard Administrator approval process.

Update your email address

This new feature means that you no longer need to call or visit us in branch when you need to make changes to your business email address – saving you time and effort.


Need to speak to us about your banking? Tap Connect in the mobile banking app and select the reason for your call. We’ll connect you with a customer service expert who can help resolve your enquiry.   

Manage your credit card repayments with SmartPlan

Smartplan helps you take control of your credit card balance by splitting repayments into smaller, manageable instalments.

Things you should know

1. To update your address for Commercial Cards, Merchant Facilities, Equipment Finance and Account Analysis Fee Statements, please call 132 142 or visit any one of our Westpac branches.

Available on compatible devices with supported operating systems. View the full list at