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Checking your balance and redeeming rewards points

No matter what credit card you have, it's easy to check your rewards points balance at any time.

Checking your rewards points balance

Altitude Points

Checking your rewards points balance is easy:

  • Go to Rewards & Offers in Online Banking or the Westpac App. To register for Online Banking, go to westpac.com.au/register
  • Contact Altitude Rewards on 1300 887 820 between 8am-11pm AEST, Monday to Sunday excluding National Public Holidays.

BusinessChoice Rewards Platinum Qantas Points

Checking your current points balance:

Qantas Points not showing up?

  • Ensure that you have received log in details and have registered at qantas.com/business
  • Make sure it's been two entire credit card statement cycles since you initially signed up
  • Points are allocated to Qantas Business Rewards accounts once per month in alignment with your statement cycle
  • Check that registration was completed with the correct ABN
  • Ensure you've been transacting to accrue points.

If you're still not receiving Qantas Points, give us a call on 1300 650 107.


Redeeming your rewards points

Redeeming Altitude Points

Desktop

  1. Sign into Online Banking
  2. Go to Rewards & Offers
  3. Look for Altitude Reward Points, select Redeem Points and follow the prompts.

Mobile

  1. Sign into the Westpac App
  2. Search Rewards & Offers
  3. Tap Altitude Reward Points and follow the prompts.
     

You need to be registered for Westpac Online Banking to access your Altitude Rewards account in Online Banking or the Westpac App.

Altitude Rewards Centre

1300 887 820

Monday - Sunday, 8am-11pm AEST, excluding National Public Holidays. 

Using the Qantas Points in your Qantas Business Rewards Account

If  you're a Principal 1 or Principal 2 of your credit card facility1, you can choose to transfer the Qantas Points in your Qantas Business Rewards account into your Frequent Flyer account or the Frequent Flyer account of anyone nominated in your business account by logging into your account. A minimum balance of 3,000 can be transferred from the business account into a Frequent Flyer account.

Things you should know

1.  "Principal 1" means the person who applies for the BusinessChoice Cards on behalf of the Business and is identified as an applicant on the Application Form for the BusinessChoice Cards or any other person the Bank agrees in writing to be "Principal 1" from time to time.
"Principal 2" means the person, other than Principal 1 who applies for the BusinessChoice Cards on behalf of the Business and is identified on the Application Form for the BusinessChoice Cards (if any) or any other person the Bank agrees in writing to be "Principal 2" from time to time.

Earning and redeeming Altitude reward points: You can earn and redeem Altitude rewards points as set out in the Altitude Business Rewards Terms and Conditions (PDF 145KB). You do not receive points if your card account is in arrears for 2 consecutive statement cycles and in other circumstances. Altitude reward points do not expire while you remain an Altitude card holder. You must be a member of the relevant frequent flyer program to redeem Altitude points for frequent flyer points. The terms and conditions of the relevant frequent flyer programs also apply. A joining fee may apply for these frequent flyer programs. Availability of award flights may be limited.

You must have earned a minimum of 3,000 Altitude points before you can redeem any rewards. For Altitude Business Gold cards, a points cap of 20,000 points applies when using either or both cards. Bonus points do not count towards the points cap.

Earning and redeeming Qantas Points: To use Qantas Points earned by your business, simply transfer them to any Qantas Frequent Flyer account (Qantas Point earn rates may vary between Qantas Partners). Qantas Partner conditions and earning thresholds apply. We recommend you consult your accountant or tax adviser to ensure you understand possible tax implications, for example fringe benefits tax (if applicable). You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions. A joining fee may apply. You do not earn Qantas Points on use of a card or card account where for that statement period, a Billing Account or card account is in arrears or over limit at the end of that statement period. Any Qantas Points earned in that relevant statement period will be forfeited.