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Fraud, disputes and lost or stolen cards

What to do if there is a fraudulent transaction

There are many different types of credit card fraud, but at its simplest, it’s when someone obtains your credit card details and makes transactions on your card without you knowing.

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Card replacement after a fraudulent transaction

If you report a fraudulent transaction on your card, we'll put a stop on your card to prevent any more unauthorised spending.

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Card transactional issues and chargeback rights

You should always check the accuracy of transactions appearing on your credit card statements. This will help you identify any unusual activity or transactions you do not agree with.

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What to do if your card is lost or stolen

If your card is lost or stolen, you can let us know at any time, from anywhere in the world. We will get a replacement card to you as soon as possible and can stop all transactions on your account immediately.

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How we keep your cards secure

We use the latest technology to keep your Westpac credit card secure from fraud.

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