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How to make a new BPAY payment

To make a BPAY payment to a new BPAY biller, you will need to be registered for Westpac Protect SMS Code.

  1. Look for the distinctive BPAY® logo on your bills.
  2. Sign in to Online Banking.
  3. Select 'Make a Payment' from the Overview screen.
  4. Select the BPAY® tab on the Make a payment screen
  5. Select 'Create new payee'.
  6. BPAY® will be preselected in the payment method drop down menu. Enter the 'Biller code' found on your bill. Select 'Look up biller' and select the correct biller.
  7. Enter your customer reference number on your bill, and give the biller a nickname if required. Select 'Confirm'.
  8. Your new BPAY® biller has now been added to your payee list. Enter your payment details.
  9. Choose your payment frequency and select Continue.
  10. Review your payment details and select 'Confirm'.
  11. You will be sent an SMS protect code to your registered device. Enter the SMS code and select 'Authorise'.
  12. Your BPAY payment is complete.  If you wish to keep a copy of your receipt, you may choose to print it, save it as a PDF or email it.

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