Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

 

Why can't I access this password-protected site?

We're sorry but the user name or password you entered was incorrect. This means we couldn't authorise access so please check your details and try again.

If you still have problems logging in, refresh (Ctrl + F5) your browser or contact us.

 

 

 

Other Services

PayID

A PayID is a smart identifier that can be linked to any eligible account. Your customers who bank with participating FIs can use your PayID to send you fast payments.
 

Westpac offers business customers the following types of PayIDs:

  • your ABN, ACN and/or ARBN
  • a specific Organisation ID

How to request a PayID

To request a new PayID, please complete the PayID Registration for Organisation – WIB (PDF 60KB)

How to maintain your PayID

(Update linked Account, Lock, Close, and Transfer)

To make changes to your PayID, please complete the PayID Maintenance for Organisation - WIB (PDF 67KB)

 

 

Cash-Out Rebate

McDonalds' Cash-out rebate only applies to Card Present Facilities (In-restaurant Merchant Terminals).

Account Amendment

To amend the Merchant Cash-out Rebate credit account, please complete a Company Letterhead request. Ensure execution by two Company Directors or one Company Director and one Company Secretary, otherwise Sole Director to authorise solely.

Address Amendment

To amend the Merchant Cash-out Rebate Statement mailing address, please complete a Company Letterhead request. Ensure execution by two Company Directors or one Company Director and one Company Secretary, otherwise Sole Director to authorise solely.

Please send completed forms via fax or email to:

Attention: McDonalds New Restaurant Merchant Rebate amendments
Email: clientserviceCI@westpac.com.au
Subject header:
McDonalds restaurant [insert restaurant name and restaurant number] Merchant rebate amendments

Merchant Amendment

The below Merchant amendment details refer to both the Card Present and Card not Present Merchant Facilities for each restaurant.

Account Amendment

To amend the merchant account settlement and billing details, please complete and execute the attached form. If the account provided is a Non Westpac account, please provide a copy of your latest statement showing the entity and BSB and account numbers. Alternatively, a confirmation on letterhead from your bank with these details will suffice.

Subject: McDonalds restaurant [insert restaurant name and restaurant number] Merchant settlement and billing account amendment

Email: clientserviceCI@westpac.com.au

Address Amendment

McDonalds Licensees are not to instruct amendments to restaurant address or merchant facilities.

Based on McDonald’s corporate instructions, Westpac will manage the amendment of details of the merchant facility.

Merchant Closure

McDonalds Licensees are not to instruct closure of their Westpac merchant facilities or restaurant closure.

Based on McDonalds' corporate instructions, Westpac will manage the cancellation of each merchant facility once a handover has taken place or a restaurant has been closed.

Quick Reference Help Desk Teams

McDonald's Helpdesk Team:
1800 622 227

Westpac Merchant Helpdesk Team:
1800 029 749

American Express Helpdesk Team:
1300 363 614

Ingenico Helpdesk Team:
1800 MACCAS (622227)