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Other Services

Cash-Out Rebate

McDonald’s Cash-out rebate only applies to Card Present Facilities (In-store Merchant Terminals).

Account Amendment

To amend the Merchant Cash-out Rebate credit account, please complete a Company Letterhead request. Ensure execution by two Company Directors or one Company Director and one Company Secretary, otherwise Sole Director to authorise solely.

Address Amendment

To amend the Merchant Cash-out Rebate Statement mailing address, please complete a Company Letterhead request. Ensure execution by two Company Directors or one Company Director and one Company Secretary, otherwise Sole Director to authorise solely.

Please send completed forms via fax or email to:

Attention: McDonalds New Store Merchant Rebate amendments
Fax: +61 (02) 9332 6179   
Email: LCIRNSWclientservice@westpac.com.au
Subject header:
McDonalds store [insert store name and store number] Merchant rebate amendments

Merchant Amendment

The below Merchant amendment details refer to both the Card Present and Card not Present Merchant Facilities for each store.

Account Amendment

To amend the merchant account settlement and billing details, please complete and execute the attached form. If the account provided is a Non Westpac account, please provide a copy of your latest statement showing the entity and BSB and account numbers. Alternatively, a confirmation on letterhead from your bank with these details will suffice.

Subject: McDonalds store [insert store name and store number] Merchant settlement and billing account amendment

Email: LCIRNSWclientservice@westpac.com.au

Address Amendment

McDonalds Licensees are not to instruct amendments to store address or merchant facilities.

Based on McDonald’s corporate instructions, Westpac will manage the amendment of details of the merchant facility.

Merchant Closure

McDonalds Licensees are not to instruct closure of their Westpac merchant facilities or store closure.

Based on McDonalds' corporate instructions, Westpac will manage the cancellation of each merchant facility once a handover has taken place or a store has been closed.

Quick Reference Help Desk Teams

McDonald's Helpdesk Team:
1800 622 227

Westpac Merchant Helpdesk Team:
1800 029 749

American Express Helpdesk Team:
1300 363 614

Ingenico Helpdesk Team:
1800 MACCAS (622227)