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Report / Statement Type   
Merchant Type   
Delivery Method   
Merchant Business Statement              

Card Present Monthly Mail
Reflecting daily transaction information and fees charged for each Merchant ID
Cash-out Rebate Statement   
Card Present Monthly Email
Cash-out rebate statement reflects monthly credit amounts  for cash-out transactions
Account Fees and Analysis Statement   
Card Not Present Monthly Mail
Statement provided for the Online Merchant Facility- Mobile App Fee summary

Further Information

For duplicate statements or further enquiries about transactions on your statement, you will need to contact either the Westpac or American Express Merchant Helpdesk Teams.

Westpac Merchant Helpdesk Team
Phone: 1800 029 749

American Express: Merchant Helpdesk Team
Phone: 1300 363 614

For further information, refer to Contacts and Help

Ingenico e-Portal Merchant Transaction Reporting System

The Ingenico e-Portal Support Helpdesk Team are available Monday to Friday on:
Phone: +61 (02) 9997 0932

For further information, refer to Contacts and Help

Quick Reference Help Desk Teams

McDonald's Helpdesk Team:
1800 622 227

Westpac Merchant Helpdesk Team:
1800 029 749

American Express Helpdesk Team:
1300 363 614

Ingenico Helpdesk Team:
1800 MACCAS (622227)