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Change of Ownership Merchants (Restaurant handover)

Merchant Facilities are established to allow your Agency to accept debit and credit card payments.

Licensee Handover to McDonald’s Corporate

Card Present (In-restaurant Merchant Terminals)

Contract agreement for Corporate Owned restaurants and relevant merchant establishment details are sent to Westpac by McDonald’s Australia. Merchant Facilities are established in accordance with specified restaurant hand over date.

Card not Present (Online Ordering app)

Contract agreement for Corporate owned restaurants and relevant merchant establishment details are sent to Westpac by McDonald’s Australia. Merchant Facilities are established in accordance with specified restaurant handover date.

OR

McDonald’s Corporate Handover to Licensee and Licensee Handover to Licensee

Card Present (In-restaurant Merchant Terminals)

To establish a new McDonald's Merchant facility, complete the following form:
Merchant Application Form (PDF 119KB)  

Card Present (in restaurant merchant terminals) & Card not Present (mobile ordering app)

One form is to be completed for each restaurant, for both card present (In-restaurant Terminals) and not-present (Mobile Ordering App) Merchant facilities. Westpac organise the establishment of both merchant facilities.

Completion of application form for all merchants required:

  • Select Change of Ownership
  • Section 1: Trading name - must be Mcdonalds “(restaurant name)” and must not exceed 21 characters. Eg McDonalds Sydney (no apostrophe).
  • Section 3: Contact Details to include the Licensee’s McDonalds Licensee email address (not a personal email address).
  • Section 7: Declaration and Privacy Consent - Ensure execution by two Company Directors or one Company Director and one Company Secretary, or, if a Sole Director company, the Sole Director is to authorise solely.


Please send completed forms via PDF format to:

Email: clientserviceCI@westpac.com.au
Subject header: McDonalds Change of Ownership Application forms – [insert restaurant name and restaurant number]


For assistance regarding your Merchant Application, please contact McDonald’s Client Development Associate, Alyscia Gagliardi on +61 421 874 744.

Merchant Acquiring Glossary Terms

For further information about Merchant Acquiring product terms, refer to the Merchant Acquiring Glossary (PDF 282KB)

Quick Reference Help Desk Teams

McDonald's Helpdesk Team:
1800 622 227

Westpac Merchant Helpdesk Team:
1800 029 749

American Express Helpdesk Team:
1300 363 614

Ingenico Helpdesk Team:
1800 MACCAS (622227)