McDonalds Head-office Contacts
The McDonald’s Unisys Service Desk Team can assist with E-BOS and Me-time related queries or issues via handover.
McDonald’s IT Help Desk
Email: https://servicecafe.service-now.com/mc
Phone: 1800 622 227
Note: Regional accountants are responsible for all Licensee handovers and are to be contacted for all McDonald’s related accounting and finance enquiries.
Contact details for the regional accountants are listed on the handover / Change of Ownership emails sent by each individual regional accountant responsible.
Regional accountants vary within each region state and nation-wide.
Westpac Merchant Helpdesk Team
The Westpac Merchant Helpdesk Team is able to assist you with the following types of enquiries:
- Merchant enquiries / issues
- Stationery orders
- System Support - Faults / User assistance
- EFTPOS Transaction Enquiries
- Terminal Cancellations
- Statement requests
- Disputed transactions
- Settlement Enquiries
- Chargebacks
- Facility Amendments - Contact lists, addresses, trading name, contact details
- Batch Advantage support.
Westpac Merchant Helpdesk Team Available 24 hours, 7 days a week
Phone: 1800 029 749
Fax: (02) 9876 9612
Mail: Merchant Business Solutions, GPO BOX 18, Sydney NSW 2000
Details required when contacting the Westpac Helpdesk Team:
- Westpac Merchant or Terminal ID
- Restaurant name and restaurant location
American Express (AMEX) Merchant Helpdesk Team
The AMEX Merchant Helpdesk Team is able to assist you with the following types of enquiries:
- Merchant enquiries / issues
- Stationary orders
- System Support – Faults / User assistance
- EFTPOS Transaction Enquiries
- Terminal Cancellations
- Statement requests
- Disputed transactions
- Settlement Enquiries
- Chargebacks
- Facility Amendments - Contact lists, addresses, trading name, contact details.
- Batch Advantage support.
AMEX Merchant Helpdesk Team Available Monday to Friday, 8am-6pm (Sydney time)
Phone: 1300 363 614 (Option 2)
Fax: (02) 9271 2536
Details required when contacting the AMEX Helpdesk Team:
- AMEX SE Merchant Number 979XXXXXXX
- Restaurant name and restaurant location
Ingenico McDonalds EFTPOS Helpdesk Team
The Ingenico EFTPOS Helpdesk Team is able to assist you with the following types of enquiries:
| Severity of Issue |
Service Level |
Drive Thru PINpad and / or 100% of Front Counter PINpads
|
Resolution within 1 hour |
>50% of Front Counter PINpads
|
Resolution within 3 hour |
<50% of Front Counter PINpads
|
Resolution within 5 hour |
0 PINpads
|
Resolution within 24 hour |
Field Services: Available Monday to Saturday, 8am to 6pm
| Service Onsite |
Service Level |
Replacement of Drive Thru PINpad Metro Restaurant
|
Onsite within 1 hour |
Replacement of Front Counter PINpad Metro Restaurant
|
Onsite within 4 hour |
Replacement of DT & Front Counter PINpad Regional Restaurant
|
Onsite within 24 hour |
The Ingenico McDonald's EFTPOS Support Helpdesk Team are available 24 hours, 7 days a week
Phone: 1800 MACCAS (622 227) (Option 0)
Email: aus_mcdonaldshd@ingenico.com
Details required when contacting the Ingenico EFTPOS Helpdesk Team:
- Westpac Merchant or Terminal ID
- Restaurant name and Restaurant location
The following user guides are now available on the Ingenico e-Portal:
Quickstart
In-restaurant payment
Dashboard