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McDonalds Head-office Contacts

The McDonald’s Unisys Service Desk Team can assist with E-BOS and Me-time related queries or issues via handover.

McDonald’s Unisys Service Desk Available 24 hours, 7 days a week
Phone: 1800 622 227
Email: servicedesk.mcdonalds@unisys.com

Note: Regional accountants are responsible for all Licensee handovers and are to be contacted for all McDonald’s related accounting and finance enquiries.
Contact details for the regional accountants are listed on the handover / Change of Ownership emails sent by each individual regional accountant responsible.
Regional accountants vary within each region state and nation-wide.

Westpac Merchant Helpdesk Team

The Westpac Merchant Helpdesk Team is able to assist you with the following types of enquiries:

  • Merchant enquiries / issues
  • Stationery orders
  • System Support - Faults / User assistance
  • EFTPOS Transaction Enquiries
  • Terminal Cancellations
  • Statement requests
  • Disputed transactions
  • Settlement Enquiries
  • Chargebacks
  • Facility Amendments - Contact lists, addresses, trading name, contact details
  • Batch Advantage support.

 

Westpac Merchant Helpdesk Team Available 24 hours, 7 days a week
Phone: 1800 029 749
Fax: (02) 9876 9612
Mail: Merchant Business Solutions, GPO BOX 18, Sydney NSW 2000

 

Details required when contacting the Westpac Helpdesk Team:

  • Westpac Merchant or Terminal ID
  • Store name and Store location

American Express (AMEX) Merchant Helpdesk Team

The AMEX Merchant Helpdesk Team is able to assist you with the following types of enquiries:

  • Merchant enquiries / issues
  • Stationary orders
  • System Support – Faults / User assistance
  • EFTPOS Transaction Enquiries
  • Terminal Cancellations
  • Statement requests
  • Disputed transactions
  • Settlement Enquiries
  • Chargebacks
  • Facility Amendments - Contact lists, addresses, trading name, contact details.
  • Batch Advantage support.

 

AMEX Merchant Helpdesk Team Available Monday to Friday, 8am-6pm (Sydney time)
Phone: 1300 363 614 (Option 2)
Fax: (02) 9271 2536

 

Details required when contacting the AMEX Helpdesk Team:

  • AMEX SE Merchant Number 979XXXXXXX
  • Store name and Store location

Ingenico McDonalds EFTPOS Helpdesk Team

The Ingenico EFTPOS Helpdesk Team is able to assist you with the following types of enquiries:

Severity of Issue    Service Level
Drive Thru PINpad and / or 100% of Front Counter PINpads   
Resolution within 1 hour
>50% of Front Counter PINpads  
 Resolution within 3 hour
<50% of Front Counter PINpads   
Resolution within 5 hour
0 PINpads   
Resolution within 24 hour

Field Services: Available Monday to Saturday, 8am to 6pm

Service Onsite   Service Level
Replacement of Drive Thru PINpad Metro Store   
Onsite within 1 hour
Replacement of Front Counter PINpad Metro Store   
Onsite within 4 hour
Replacement of DT & Front Counter PINpad Regional Store   
Onsite within 24 hour

The Ingenico McDonald's EFTPOS Support Helpdesk Team are available 24 hours, 7 days a week Phone: 1800 MACCAS (622 227) (Option 0)
Email: aus_mcdonaldshd@ingenico.com

 

Details required when contacting the Ingenico EFTPOS Helpdesk Team:

  • Westpac Merchant or Terminal ID
  • Store name and Store location

Ingenico e-Portal Helpdesk Team

e-Portal User Guide - Card Payment module - Transaction Reconciliation addendum (PDF 474KB)

e-Portal User Guide - Card Payment module (PDF 1MB)

e-Portal User Guide - Dashboard module (PDF 897KB)

e-Portal User Guide - Scheduled Reports module (PDF 532KB)  

Quick Reference Help Desk Teams

McDonald's Helpdesk Team:
1800 622 227

Westpac Merchant Helpdesk Team:
1800 029 749

American Express Helpdesk Team:
1300 363 614

Ingenico Helpdesk Team:
1800 MACCAS (622227)