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Merchant facilities can be established to allow your organisation to accept debit and credit card payments. We have a number of options available (such as EFTPOS terminals and Internet solutions) to meet your needs.
It's important that a merchant facility is selected that meets the needs of your business. We suggest that you discuss your needs with your Client Manager before establishing a new facility.
If chargeback or billing items are to be processed to a non-Westpac account please complete the .
Should you have any queries regarding completion of the above forms, please contact us and we will provide assistance.
Completed forms should be returned to your Client Enquiry Manager.
In most cases we will provide your Merchant ID to you within five business days. Details of new EFTPOS terminals are usually provided at the same time, or very soon after.
Complete the appropriate form below or send a letter on your organisation letterhead with details of the amendment or to request a cancellation and we will action your request. Depending on the amendment requested, we may require additional paperwork, but we will let you know.
Please complete the Direct Debit Request amendment for Merchant facilities to amend the account that will be used for Merchant fees, adjustments, or chargebacks.
Contact the Merchant Helpdesk on 1800 029 749.
To order items such as terminal rolls or sales vouchers please contact the Merchant Helpdesk on 1800 029 749.