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Contact us

Relationship management

For questions or issues concerning your overall Westpac relationship, or for enquiries relating to foreign exchange, financial market products, bank guarantees or to escalate any operational issues, contact:

Global Transactional Services

For new transactional products or to escalate an issue please contact:

 

Amanda Smith
Client Manager, Government Business
Ph: (02) 6275 5372
Fax: (02) 6275 5346
Email: amandasmith@westpac.com.au

 

Yvette Joseph
Client Manager, Government Business
Ph: (02) 6275 5382
Fax: (02) 6275 5346
Email: yjoseph@westpac.com.au

 

Murray Wilson
Ph: (02) 8254 2489
Fax: (02) 8254 6940
Email: murraywilson@westpac.com.au

General enquiries

For general enquiries on operational banking issues (new accounts opening and updated signatories, electronic banking solutions and fees and merchant enquiries), contact:

 

Bronwyn Horth
Client Enquiry Manager, Government Business
Ph: (02) 6275 5337
Fax: (02) 6275 5346
Email: actclientservice@westpac.com.au

 

Scott Marshall-Smith
Client Enquiry Manager, Government Business
Ph: (02) 6275 5333
Fax: (02) 6275 5346
Email: actclientservice@westpac.com.au

For bank statement enquiries, including the identification of deposits and debits, tracings, vouchers retrieval and dishonours, contact:

Transactional Solutions Team

Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au

Please note: Copies of vouchers up to 100 days old are available from Corporate Online.

For general queries relating to the use of Corporate Online:

Corporate Online Helpdesk

Ph: 1300 134 291

For enquiries on direct entry processing and recall of transactions, contact:

Direct Entry Operations

Ph: (02) 9767 1660
Fax: 1300 138 388

To load a stop payment on cheques, contact:

Account Maintenance, Customer Service Centre

Ph: (02) 9767 1441
Fax: 1300 656 954

Please note: Stop Cheques can now be processed using Corporate Online. For more information, please review the User Guide once logged into Corporate Online.

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

Corporate Card - High Value Client (HVC)

Ph: (02) 8767 8472
Email: hvcgovernment@westpac.com.au