We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.
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For questions or issues concerning your overall Westpac relationship, or for enquiries relating to foreign exchange, financial market products, bank guarantees or to escalate any operational issues, contact:
For new transactional products or to escalate an issue please contact:
For general enquiries on operational banking issues (new accounts opening and updated signatories, electronic banking solutions and fees and merchant enquiries), contact:
For bank statement enquiries, including the identification of deposits and debits, tracings, vouchers retrieval and dishonours, contact:
Ph: 1800 150 140
Fax: 1800 150 121
Please note: Copies of vouchers up to 100 days old are available from Corporate Online.
For general queries relating to the use of Corporate Online:
Ph: 1300 134 291
For enquiries on direct entry processing and recall of transactions, contact:
Ph: (02) 9767 1660
Fax: 1300 138 388
To load a stop payment on cheques, contact:
Ph: (02) 9767 1441
Fax: 1300 656 954
Please note: Stop Cheques can now be processed using Corporate Online. For more information, please review the User Guide once logged into Corporate Online.
For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact: