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Contact us

Relationship management

For questions or issues concerning your overall Westpac relationship, or for enquiries relating to foreign exchange, financial market products, bank guarantees or to escalate any operational issues, contact:

Global Transactional Services

For new transactional products or to escalate an issue please contact:

 

Amanda Smith
Client Development Manager, Government Business
Ph: 0401 076 851
Email: amandasmith@westpac.com.au

 

Yvette Joseph
Client Development Manager, Government Business
Ph: 0466 421 107
Email: yjoseph@westpac.com.au

 

Cathy Haynes-Smith
Director, Head of Government
Ph: 0434 683 081 
Email: cathy.haynes-smith@westpac.com.au

General enquiries

For general enquiries on operational banking issues (new accounts opening and updated signatories, electronic banking solutions and fees and merchant enquiries), contact:

 

Bronwyn Horth
Client Development Associate, Government Business
Ph: 0466 793 867
Email: actclientservice@westpac.com.au

 

Scott Marshall-Smith
Client Development Associate, Government Business
Ph: 0435 579 438
Email: actclientservice@westpac.com.au

For bank statement enquiries, including the identification of deposits and debits, tracings, vouchers retrieval and dishonours, contact:

Transactional Solutions Team

Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au

Please note: Copies of vouchers up to 100 days old are available from Corporate Online.

For general queries relating to the use of Corporate Online:

Corporate Online Helpdesk

Ph: 1300 134 291

For enquiries on direct entry processing and recall of transactions, contact:

Direct Entry Operations

Ph: 1300 360 406
Fax: 1300 138 388

To load a stop payment on cheques, contact:

Account Maintenance, Customer Service Centre

Ph: (02) 8767 3857 
Fax: 1300 656 954

Please note: Stop Cheques can now be processed using Corporate Online. For more information, please review the User Guide once logged into Corporate Online.

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

Corporate Card - High Value Client (HVC)

Ph: 1300 550 104
Email: hvcgovernment@westpac.com.au