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Relationship management

For questions or issues concerning your overall Westpac relationship, or for enquiries relating to foreign exchange, financial market products, bank guarantees or to escalate any operational issues, contact:

Andrew Buttsworth

Head of Government Business
Ph: (02) 6275 5331
Fax: (02) 6275 5356

Global Transactional Services

For new transactional products or to escalate an issue please contact:

Amanda Smith

Client Manager, Government Business
Ph: (02) 6275 5372
Fax: (02) 6275 5346

Donna Alexander

Client Manager, Government Business
Ph: (02) 6275 5382
Fax: (02) 6275 5346

General enquiries

For general enquiries on operational banking issues (new accounts opening and updated signatories, electronic banking solutions and fees and merchant enquiries), contact:

Justin Anderson

Client Enquiry Manager, Government Business
Ph: (02) 6275 5312
Fax: (02) 6275 5346

Bronwyn Horth

Client Enquiry Manager, Government Business
Ph: (02) 6275 5337
Fax: (02) 6275 5346

Adam Hill

Client Enquiry Manager, Government Business
Ph: (02) 6275 5333
Fax: (02) 6275 5346

For bank statement enquiries, including the identification of deposits and debits, tracings, vouchers retrieval and dishonours, contact:

Transactional Solutions Team

Ph: 1800 150 140
Fax: 1800 150 121

Please note: Copies of vouchers up to 100 days old are available from Corporate Online.

For general queries relating to the use of Corporate Online:

Corporate Online Helpdesk

Ph: 1300 134 291

For enquiries on direct entry processing and recall of transactions, contact:

Direct Entry Operations

Ph: (02) 9767 1660
Fax: 1300 138 388

To load a stop payment on cheques, contact:

Account Maintenance, Customer Service Centre

Ph: (02) 9767 1441
Fax: 1300 656 954

Please note: Stop Cheques can now be processed using Corporate Online. For more information, please review the User Guide once logged into Corporate Online.

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

Customer Enquiry Manager

Ph: (02) 9374 7800 or (02) 9374 7802
Fax: (02) 9374 7796