Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

How can my eCommerce business take payments online?

Image of an eCommerce business owner about to take a payment online.

4-minute read

1. How do you want to take payments?

There are a few ways you might like to take credit card payments from your customers:

  • On your website
  • Through a mobile app
  • By phone
  • By mail
  • In batches or in bulk, such as subscriptions

2. What do I need to consider before taking online payments on my website? 

If you want to accept payments online, here are some of the things to know and think about.

Payment gateway

A payment gateway is a service that works in a similar way to an EFTPOS terminal, just online. A payment gateway gives platforms such as websites, shopping carts and mobile apps a card processing facility, to enable businesses to accept card payments online.

If you have ever paid for anything online using a credit card, you have used a payment gateway.

Online merchant facility number

An online merchant facility number is issued to you by your service provider. The number is connected to your gateway and will be required to accept and receive payments online.

Business transaction account

Your online merchant facility number is linked to a nominated bank account. This is a business transaction account that receives the funds from the sales you make online. You might want to look for a provider (such as Westpac) that settles takings on the same day, so you can receive your money sooner.

Website requirements

There are some minimum standards your website must meet before you can accept card payments online. You should keep these in mind when you are designing your website – and make sure any website designer you’re using is doing the same.

Read our Protecting business against credit card fraud (PDF 127KB) brochure to understand what you might need if you choose a Westpac online payment solution.

3. What is the best online payment solution for my website?

The online payment solution you choose will depend on the way you sell products and services on your website. There are different solutions for sites with and without a shopping cart.

Website with shopping cart

If you are taking payments on your website through a shopping cart and have access to IT experts, you could use PayWay Net. PayWay Net uses a trusted frame that integrates with your payment page.

Another way to securely process payments is to use an approved third-party payment gateway, which is an intermediary between your website and the bank.

Both options communicate with the bank to enable online payments by credit card.

Website without a shopping cart

If you have a smaller eCommerce business, an off-the-shelf online payment system that’s hosted externally to your site could be the way to go.

A hosted plug and play solution – such as PayWay Net (Hosted Payment Page) – takes care of payments in a secure environment, whilst avoiding the need to set up your own bespoke system.

4. What are the options for taking payments over the phone?

If your customers do not physically present a card when you make a sale, you could take card payments via a secure web page (known as a Virtual Terminal). On a Virtual Terminal, you enter the card information much like anyone would who is buying from a website, without the need for a physical EFTPOS terminal.

If you choose a system such as PayWay Virtual Terminal, you’ll be able to process card payments online for orders that have been taken over the phone.

5. What are the options for taking bulk payments or recurring payments?

If your business receives regular weekly, monthly or annual payments for things such as subscriptions or repayments, it may be worth considering a solution such as PayWay Recurring Billing. PayWay lets you set up recurring payment schedules and securely stores your customers’ credit card and bank account details.

6. What about fraud and security?

Accepting card payments in a safe, secure manner is essential to the operation of your business. It’s important that you have a sound understanding of credit card fraud, how it can be detected and how it can be prevented. Our Protecting business against credit card fraud (PDF 127KB) brochure will help you understand the risks associated with accepting credit card transactions online.

7. How much does it cost to take payments online?

When choosing an online payment solution, check out the fees and charges from service providers, including your payment gateway and merchant facility. For example, some providers may charge you a different percentage rate for different credit cards, while others (including Westpac) offer the simplicity of a single flat rate that covers most cards.

8. How do I apply for an online payment facility?

If you need help choosing an online payment solution for your business, our handy ‘ways to take payments’ selector tool may be a good starting point. With Westpac, you can request a callback to apply for an online payment facility. Or drop into any branch.


The right payment solution could help speed up your online payments. Learn more about our online payment solutions or talk to your business banker.

Read more

How to accept payments when you're a mobile business

If you’re business takes place outside a store, you’ll need a way to accept payments on the go. Here are some things you may want to consider.

How can I receive payments from overseas?

Here are some options for receiving payments from overseas.

How can I take payments in my business?

Ready to take payments in your business? The right payment solution can help to speed up payments.

Things you should know

Westpac’s products are subject to terms, conditions, fees and charges; and certain criteria may apply. Applications for merchant services are subject to approval. Terms and conditions and other fees and charges (PDF 210KB) apply.  Full details are available on request. Before making a decision, read the disclosure documents for your selected product or service, including the Product Disclosure Statement and T&Cs for Westpac business bank accounts and PayWay and consider if the product is right for you.


The information in this article is general in nature and does not take your objectives, financial situation or needs into account.