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We're working all the time to better safeguard your financial and personal information.
To help better protect you against scams, this page will provide information on some of the scams around at the moment.

More information on scams:

Scam emails

July 2016

Email subject line: Change of EFT details

Description: These emails advise that the BSB and Account Number of an organisation has changed. Images of fraudulent deposit slips and fake letters are attached in an attempt to gain trust.

Do not open the attachments, reply to the email or act on these instructions without verbal confirmation from a trusted contact.

Phone scams alert

Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue.

They then attempt to take control of, or access your computer.

Do not allow this under any circumstances; just hang up.

Also, be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile. Again, just don’t do it.

Protect your SMS code like you would a password or PIN

Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes - to others contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account.

Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:

  • Keep all access codes (e.g. ATM password, card PIN, Online Banking password, Westpac Protect™ SMS Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
  • If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
  • Never give a stranger remote access to your computer
  • Do not give out your personal, account or online details unless the phone number comes from a trusted source
  • Keep your computer protected by running and updating security software purchased from trusted sources
  • If you think you've fallen for the scam, contact us immediately on 132 032.

SMS scams

May 2016

Description: This SMS hoax advises that you must urgently review and update your account. Clicking on the link provided leads to a fake sign in page that will steal your username and password if entered. A second screen seeks further information such as date of birth, address and credit card information. Providing these details will expose you not just to potential online fraud, but also identity theft. Never click on links in SMS such as these.


Malicious software alerts

The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.

April 2016

Description: This email is requesting recipients open the attachment and forward a payment to for an overdue invoice.

Once you open this attachment, a malicious software will be installed on your computer. 

Do not open the attachment under any circumstance.

The following are recent examples of some signs that your machine may be infected with malicious software such as a trojan or virus.